Senior Software Engineer, HSBC

HSBC

Location:
Mainland China, Xi'an

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Job Responsibility:

Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency
Team Management, establish a relationship with direct peers, lead team meetings, support team members, plan team rotation all year including weekly and weekend on-call, Vacation, sick leaves, Christmas breaks
Provide feedback to direct associates, oversee half and year-end review including providing ratings, review and propose changes in salary
Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements
Manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination
Drive automation initiatives, be a liaison between team, management, IT service owners and developers
Support team members in removing toil work, introduce improvements to daily, repetitive assignments
Find solutions to improve daily operations. Address bottlenecks using best problem management practices
Act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams
Participate in leadership, management calls providing best service quality
Be able to work in a global team that provides follow the sun business requirement and establish relationship with teams located in different time zones
Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams
Work independently, organizing your work schedule by prioritizing activities and delegating tasks
Maintain service documentation
Possess extensive and specialized technical knowledge as the business area may require, which include platform support in conjunction with business analysis, and systems integration for business systems
Provide daily global production service quality, problem and recovery management, and platform availability, facilitating changes, identifying, acknowledging and preventing risks
Have the responsibility for implementation of standard processes across IT systems and teams
Act as an escalation point when helping in resolving technical issues
Determine and agree on requirements for new services being introduced into production
Lead the team to provide support to production services. (e.g. Incident/problem//change/batch/release management)
Monitor and maintain the team's performance as well as provide coaching and mentoring to the team
Collaborate with the level 3 support for incident root cause analysis
Participate in system releases and post-release incident management and reporting
Manage the communications with business users as well as senior stakeholders on system status
Lead the team to document support procedures and system knowledge for knowledge management in a global scale
Ensure the team adhere to Risk & Compliance standards for daily operation

Requirements:

A university graduate with degree in computer science or a related discipline
Strong SQL and PL/SQL knowledge
UNIX / Linux / Shell scripting
Excellent skills with monitoring tools including Splunk, AppDynamics and grafana (dyno)
Oracle or Sybase specific knowledge is a plus
Control-M, WebSphere, WebLogic and Java is a plus
Kubernetes knowledge is a plus
Knowledge of cloud platform, e.g GCP, AWS, Azure is a plus
Domain Knowledge of Know Your Customer(KYC) is a plus
Solid experience on Incident/Change/Problem management. ITIL certification is a plus
Prior experience of leading a small to medium sized team
Strong communication skills and documentation skills
Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholders
Sense of urgency
pro-activeness
Strong relationship management skills with the ability to manage and engage multiple stakeholders
Ability to work under stress and deliver in a responsive manner

Nice to have:

Oracle or Sybase specific knowledge
Control-M, WebSphere, WebLogic and Java
Kubernetes knowledge
Knowledge of cloud platform, e.g GCP, AWS, Azure
Domain Knowledge of Know Your Customer(KYC)
ITIL certification

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 12, 2025

Expiration:
July 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Software Engineer