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Ready to shape the next generation infrastructure of one of the world's most critical communication platforms? Microsoft 365(M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real-time customer conversations across Teams, Skype, Dynamics, and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. The IC3 Platform organization is responsible for providing the foundational infrastructure that enables IC3 service teams to deliver secure, resilient, compliant, and high-quality services with low developer toil. It focuses on building platform capabilities that make security, privacy, reliability, and productivity the default. Cloud Release Platform (CRP) is a modern DevOps/Platform engineering team responsible for developing and operating robust release infrastructure for reliable deployment and scalable build-out across IC3, including secure and efficient release automation, centralized operations for consistency, and building out services across all cloud environments. As a Senior Software Engineer you will be a technical leader driving the platform's golden standards and the engineering systems that enable IC3 services to ship safely at scale. You'll work across release automation, standardization, and platform tooling—helping transform diverse, locally optimized service setups into consistent, scalable release patterns.
Job Responsibility:
Architect and deliver standardized release infrastructure that enables reliable deployments and scalable build-outs across IC3 services and cloud environments
Define, evolve, and enforce golden standard release patterns and partner with service teams to onboard and converge onto those patterns
Build automation and platform tooling that improves reliability and efficiency by centralizing release processes and reducing manual operational work
Drive cross-org technical alignment across partners and stakeholders to ensure solutions scale across services with consistent outcomes
Lead technical design reviews and be the subject matter expert for critical platform components, raising engineering rigor and establishing durable, repeatable patterns (including safe rollouts and operational readiness)
Mentor and amplify other engineers by shaping technical direction, coaching on architecture and operational excellence, and elevating design and implementation quality across the team
Requirements:
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Experience in software development, preferably in cloud services
Experience with Azure or other cloud platforms
Understanding of distributed systems and microservices architecture
Problem-solving and communication skills
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Extensive experience working with large-scale cloud or distributed systems
Building release/deployment platforms, CI/CD infrastructure, or automation tooling that standardizes and scales operational workflows
Background in operational excellence, including reliability, observability, and running services at scale (including incident learning and prevention)
Familiarity with cloud platforms - Azure preferred