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Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. As a Senior Software Engineer in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!
Job Responsibility:
Design, implement, test, deploy, maintain, and improve our software components and services
Embrace and use state-of-the-artnew technologies
Participate in technical discussions and bring new ideas to the table
Own quality and devopsfor your code
Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
Develop software that empowers customers to optimize their business processes
Author internal tools that improve the teams’ quality and productivity
Contribute to the positive, solution focused and creative team spirit
Support less experienced team members in their progress and development
Embody our culture and values
Requirements:
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to C#, C++
OR equivalent experience
2+ years of front-end development experience with React
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Experience delivering Dynamics 365 and/or Power Platform solutions
Excellent verbal, written, and cross-team collaboration skills
Passion for improving software quality and engineering excellence
A strong team player and collaborator, across time zones and diverse stakeholder groups
Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud
Experience in developing and debugging products and test code within REST and gRPC
Strong focus on customers success, zero trust security and compliance
Strong coding, debugging, and problem-solving skills
Experience with design and implementation of enterprise-scale services