Senior Software Engineer, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Responsibilities include troubleshooting and resolving technical issues, supporting network production, and working on LAN/WAN systems. Candidates with experience in networking tools and ITIL processes are preferred.

Job Responsibility:

Troubleshoot and diagnose technical issues to restore failed IT Service
Resolve Incidents within the specified Service Level
Work with the Incident Management team to escalate problems, and lead technical operational recovery
Verify resolution with end-users and resolve assigned Incidents
Monitor capacity, performance and availability using monitoring tools
Identify Problems
Interact with third party vendors
Create, submit knowledge articles and provide training to L1
Identify, monitor, drive and track continual service improvements
Willing to work shifts

Requirements:

Troubleshooting, diagnosing, monitoring and resolving end customer issues and system problem software and other network and system problems
5+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies
Must have a good troubleshooting experience
Switch services between sites or to run from single site using F5 GTM/LTM, during incident or change activity
Assist service recovery by taking servers out of service or introducing them into service using F5 tool or associated scripts
Hands on Experience on LAN Switching/ Load Balancers/ Wireless Networks/ Router/ Switches/ Network Monitoring tools
Solid understanding of WAN & LAN technologies
Basic understanding of L1/L2 support and ability to act as an SME
Should be aware of ITIL's Incident, Change and Problem management activities
Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can do attitude
Respectful of different cultures, working with colleagues from across all the globe
Excellent English language speaking and written skills are essential

Nice to have:

Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can do attitude
Respectful of different cultures, working with colleagues from across all the globe
Should be aware of ITIL's Incident, Change and Problem management activities

What we offer:

Flexible working
Continuous professional development
Inclusive and diverse environment
Opportunities to grow within an equal opportunity workplace

Additional Information:

Job Posted:
August 03, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Software Engineer