Senior Software Engineer Job at Microsoft Corporation (Redmond)

Senior Software Engineer

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

119800.00 - 234700.00 USD / Year

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Job Description:

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that extends the power of CRMs like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

Job Responsibility:

Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs
Build and debug production-grade code in distributed systems
Translate business requirements into AI solutions, collaborating with data scientists, product managers, and engineering teams to ensure alignment and impact
Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring
Own deployment, quality and operation of AI systems, including automated testing, CI/CD pipelines, deployment, and monitoring with strong MLOps and DevOps practices
Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning
Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies

Requirements:

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
1+ years of professional experience working with generative artificial intelligence, large language models, or agent-based systems
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Deep technical understanding of large software systems, platform engineering, or developer tools
Experience working with AI/ML systems and design patterns
Track record of building and evolving customer feedback programs at scale
Experience communicating with technical communities and executives

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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