Senior Software Engineer

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Deep understanding of the network stack, operating system stack and middleware to be utilized for troubleshooting production incidents
• Hands on experience with observability practices for MELT (Metrics, Events, Logs, and Traces
• Preferred experience with Cisco suite of observability tools as well as OTEL
• Ability to define and create SLOs (Service Level Objectives) that visualize the customer experience as defined by a products User Journey
• Experience with deep inspection of log and Automate workflows using AIOps and observability-related technologies, products, and solutions
• Familiarity with time series database internals
• Monitor and fine-tune Splunk search queries, dashboards, and indexing strategies to improve system performance and user experience
• Experience with Observability solutions using OpenTelemetry, Prometheus, Grafana
• Collaborates with stakeholders to define business requirements and ensure alignment with IT strategies
• Proficiency in Splunk, Dynatrace, and ELK Stack (Elastic Search, Logstash, Kibana)
• Strong expertise in Kubernetes and microservice architecture
• Hands-on experience with observability tools and frameworks
• Familiarity with test automation for monitoring frameworks is a plus
• Develop and implement end-to-end AIOps strategies and processes
• Experience in creating user journey maps that capture the look and feel of a product or service
• Create target-state AIOps technical design documents and implementation playbooks for
• Build and maintain business insights dashboards, telemetry data collection, and streaming pipelines
• Experienced troubleshooting Unix, Linux and cloud environments
• Strong communication with the ability to communicate on all levels of the organization
• Demonstrate knowledge/understanding of emerging technologies, industry trends, and outside perspectives, and communicate relevance to the organizations strategic and tactical goals
• Lead proof of concepts and prototyping
• Write and present white papers and present in industry conferences
• Lead execution of critical/complex project deliverables
• Experience with mentorship by training, documenting, certifying and building the teams skill set
• Deep understanding of business observability with proven expertise in designing and implementing observability strategies that align to business outcomes
• Ability to dynamically engage, attend high impact production incidents, troubleshoot to resolution, and provide immediate incident analysis both written and spoken

Familiarity with test automation for monitoring frameworks