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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Senior Software Engineer

India, Bangalore · Job Posted February 17, 2026
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Job Description

Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Dynamics 365 Contact Center is a robust application that extends the power of CRM systems to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

Job Responsibility

  • Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers
  • Developing and debugging product/test code in a distributed platform using C#, Azure, and Power Platform
  • Optimizing daily work, and D365 features with AI advancements to enable customer success
  • Take ownership of code quality and DevOps processes
  • Collaborate with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
  • Identify productivity opportunities and build internal tooling to improve productivity
  • Mentor junior engineers

Requirements

  • 7+ years of professional software development with hands-on exposure to distributed systems
  • Bachelor’s or Master’s degree in Computer Science, Engineering or related technical field, or equivalent professional experience
  • Strong focus on customers’ success, zero-trust security and compliance
  • Strong coding, debugging, and problem-solving skills
  • Experience with design and implementation of enterprise-scale services
  • At least one of the following programming languages: C#/C++/Java

Nice to have

  • Excellent verbal, written, and cross-team collaboration skills
  • Passion for improving software quality and engineering excellence
  • A strong team player and collaborator, across time zones and diverse stakeholder groups
  • Working knowledge of highly available large scale distributed systems
  • Working knowledge of LLMs (Large Language Models) and Retrieval-Augmented Generation (RAG) architectures
  • Working knowledge of building infrastructure using Microsoft Azure, AWS, or Google Cloud
  • Working knowledge of developing and debugging products and test code within REST and gRPC
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