Senior Software Engineer

• Provide support for Legal Service Delivery initiatives by developing and delivering functionalities within the ServiceNow platform
• Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximize reuse opportunities
• Create and update Technical Documents when required
• Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely
• Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required
• Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects
• Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes and tools
• Use scripting tools to automate routine tasks being done in the ServiceNow platform
• Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution
• Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.

• Experience in designing and implementing solutions within ServiceNow is required
• Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities
• Experience of working knowledge on ServiceNow Legal Service Delivery preferred
• Experience of developing within a customized ServiceNow instance
• 5-6 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc.
• Good working knowledge of JavaScript
• Experience in writing technical documents is essential
• Understanding of Agile methodologies and working practices
• Must be able to design, discuss, question and document system solutions
• Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases
• Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability
• Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines
• Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills
• Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered
• ServiceNow Certification preferred.

ServiceNow Certification preferred.

• Equal opportunity employer commitment
• Workplace fostering continuous professional development
• Flexible working opportunities
• Inclusive and diverse environment
• Opportunities to grow.