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We are looking to expand our team of Software Engineers (SWEs), that enables the success of Microsoft solutions for our Commercial & Enterprise customers. The Senior Software Engineer - Windows Debugging will be responsible for solving complex problems and ensuring the functionality of our products whilst maintaining customer satisfaction. As a technical leader, you will have many opportunities to assist in the growth of your colleagues through one-on-one mentoring, one-to-many education scenarios, and incident response. We’ll provide you with abundant resources, including a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Product Managers and Software Engineers who design and build Microsoft products. The Windows Servicing & Delivery (WSD) SWE Team utilizes diagnostic data and deep technical experiences to optimize the functionality and performance of our product offerings with a focus on Windows client, Windows Update, and Windows Reliability. This position will require you to work on occasion, a rotational on-call schedule during holidays, evenings, and weekends.
Job Responsibility:
Collaborate with cross-functional teams across Microsoft to gather requirements, align on technical direction, and deliver high-quality software
Analyze product usage patterns and customer feedback to identify opportunities for feature enhancements and performance improvements
Implement and validate software changes through rigorous testing and continuous integration practices to ensure quality and reliability
Demonstrate leadership by taking ownership of projects, driving technical excellence, and fostering a collaborative team environment
Engage with other engineering teams to conduct code reviews, share best practices, and contribute to architectural decisions
Utilize debugging tools, performance profilers, and source code analysis to diagnose and resolve software issues efficiently
Maintain a customer-focused mindset by building intuitive, performant, and secure software that meets user needs and expectations
Requirements:
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
4+ years’ experience in software engineering or systems administration with Windows Client/Server
4+ years’ experience in customer-facing site reliability, service engineer role or support engineer roles
Experience troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW)
Ability to understand LSASS functionality, Kerberos protocol, and cloud authentication packages
Hands-on experience with Entra ID (client-side) and hybrid authentication scenarios bridging Active Directory and Entra ID
Technical proficiency, troubleshooting and learning attitude towards Microsoft M365 technologies
Ability to read and analyze C/C++ / C# / code and perform source code level investigations
Windows on Azure cloud platform (Virtual Machines/Containers/Hypervisor/Virtualization) Reliability and Performance
Experience with scripting language-based development (PowerShell, VB Script)
Working knowledge of Microsoft Intune, Microsoft Entra and Device Management
Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services