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Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume.
Job Responsibility:
Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution
Requirements:
6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)
What we offer:
equity
comprehensive health, dental, vision, life and disability insurance coverage