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Senior Software Engineer, Voice AI

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Nooks

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

215000.00 - 280000.00 USD / Year

Job Description:

Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume.

Job Responsibility:

  • Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
  • Ensure call quality and latency meet SLA targets globally
  • Build services for advanced features (call transfers, monitoring, recordings)
  • Develop observability and debugging tools for call flows
  • Partner with Product/Support to enable new A/V features and fast issue resolution

Requirements:

  • 6–10+ years backend/infra engineering with real-time A/V or telephony systems
  • Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
  • Strong foundation in distributed systems and low-latency infra
  • Experience debugging and optimizing QoS (latency, jitter, packet loss)
What we offer:
  • equity
  • comprehensive health, dental, vision, life and disability insurance coverage
  • hybrid work
  • unlimited paid time off

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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