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Senior Software Engineer, Voice AI

United States, San Francisco 215000.00 - 280000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume.

Job Responsibility

  • Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
  • Ensure call quality and latency meet SLA targets globally
  • Build services for advanced features (call transfers, monitoring, recordings)
  • Develop observability and debugging tools for call flows
  • Partner with Product/Support to enable new A/V features and fast issue resolution

Requirements

  • 6–10+ years backend/infra engineering with real-time A/V or telephony systems
  • Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
  • Strong foundation in distributed systems and low-latency infra
  • Experience debugging and optimizing QoS (latency, jitter, packet loss)

What we offer

  • equity
  • comprehensive health, dental, vision, life and disability insurance coverage
  • hybrid work
  • unlimited paid time off

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