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We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond. In 2025, 3Pillar Global India was named as a “Great Place to Work” for the sixth year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team
Job Responsibility:
Providing L2 & L3 Support around Tickets reported from Production Environments
Available till 11 AM Pacific time for overlap with US client and ready for on call support over weekend (once in a month)
Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems
Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools
Support microservices-based applications running in Docker and Kubernetes environments
Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions
Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes
Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools