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Wells Fargo Logo Wells Fargo · IT - Software Development

Senior Software Engineer - Platform Support/Application Support

India, Hyderabad · Job Posted May 30, 2026
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Job Description

Wells Fargo is seeking a Senior Software Engineer

Job Responsibility

  • Lead moderately complex initiatives and deliverables within technical domain environments
  • Contribute to large scale planning of strategies
  • Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
  • Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
  • Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
  • Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
  • Lead projects and act as an escalation point, provide guidance and direction to less experienced staff
  • Maintain system operational knowledge (functional and technical)
  • Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA)
  • Triage alerts, respond to incidents, perform root cause analysis (troubleshooting)
  • Handle users' questions and requests related to business systems (not a Desktop Support)
  • Change requests implementation (manual deployment steps, overall deployment coordination)
  • BCP planning and implementation
  • Ensure continuous improvements of operational processes and methods
  • Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs
  • Use understanding of software engineering (system code) and infrastructure to improve the depth and quality of root cause analysis (troubleshooting)
  • Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and supportability
  • Identify routine or risky manual operations, and create automation solutions (scripting, tooling) or influence fixing the sources of manual work (as appropriate)
  • Drive deeper post-incident reviews for major incidents, to learn and improve
  • Engage in weakness research and analysis, and architectural reviews, to use deep knowledge of production operation to suggest improvements
  • Use deep knowledge of production operation to create detailed high-quality stories and tasks on DEV owners' backlog, with the focus on reliability and supportability
  • Ensure continuous improvements of systems' reliability and supportability

Requirements

  • 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of software engineering experience
  • 4+ years of application production support experience
  • Education BS/BA degree or higher
  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • 3+ years of experience with Cloud technologies
  • Knowledge and understanding of Site Reliability Engineering (SRE) concepts
  • 3+ years of Agile experience
  • Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting
  • Scripting and automation experience
  • Experience with complex business logic and dependencies
  • 3+ years of CI/CD automation and configuration experience (DevOps / pipeline automation)
  • 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
  • Hands-on experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams
  • Hands-on experience with system administration across multiple platforms
  • Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS, .Net/C#
  • Hands-on experience with one or more CI/CD automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee
  • Hands-on experience with one or more process management and scheduling tools: Autosys, JAWS
  • Hands-on experience with one or more Monitoring/Observability/APM/Analytics tools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight
  • Hands-on experience with one or more Server OS: Windows, Linux, Unix, Mainframe
  • Hands-on experience with one or more Cloud and virtualization technologies: Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware
  • Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, S3
  • Hands-on experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy
  • Working knowledge of TCP/IP networking, experience analyzing packet captures to assist in troubleshooting
  • Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers
  • Ability to work additional hours as needed
  • Ability to work on call as assigned
  • Flexibility to work in a 16/7 environment, including weekends and holidays
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