Senior Software Engineer, Onboarding Experience Job at Upstart (Remote)

Senior Software Engineer, Onboarding Experience

Upstart

Location:
United States , Remote ▼
San Mateo
Columbus
Austin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

163600.00 - 226400.00 USD / Year

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Job Description:

Senior Software Engineer on the Onboarding Experience team, dedicated to creating a seamless loan application process. You will work across the whole stack, partnering with Engineering, Product, Operations and other internal teams on both existing and greenfield projects. You’ll deliver work with a focus on quality, testability, resiliency, extensibility, and maintainability while always keeping our end users in mind.

Job Responsibility:

Work within all areas of the platform or product, from our web interfaces and 3rd party API integrations, to backend business logic
Move quickly to drive existing and greenfield projects forward, while always keeping our end users in mind
Make architectural contributions and decisions to improve the reliability of our software and maintainability of our code base
Help us build our engineering team, and make Upstart a genuinely awesome place to work
Communicate closely with cross-functional partners, keeping all stakeholders informed

Requirements:

7+ years of professional software development experience building scalable public or consumer-facing web and/or mobile products displaying high standards for user-experience, and a product-first mindset
Ability to quickly comprehend and reiterate complex requirements from product or engineering leadership and translate those to both technical and non-technical stakeholders
Exhibit a growth mindset - you’re comfortable with the uncomfortable, and are not afraid to pick up new technologies that are best for the task, and seek out opportunities to learn from others
Excellent written and verbal communication skills, able to explain complex technical topics to non-technical stakeholders
Track record of successfully mentoring and developing other engineers around you while seeking out and appreciating constructive feedback

Nice to have:

Experience with full stack web development with Ruby on Rails, React, and cloud-native development (AWS preferred) and Docker, GitHub Actions, utilizing CI/CD technologies including infrastructure as code
Experience integrating and working with AI/ML models and understanding their capabilities, particularly for financial use cases
Experience in the customer support tech domain (e.g., contact center platforms, customer engagement solutions, or conversational AI systems)
You thrive in environments where you are expected to think like an owner and make decisions like one
Passion for improving user experience through best practices and metrics-driven development
Comfortable with a few hours of Zoom per day (e.g. pair/mob programming)

What we offer:

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development
Annual productivity allowance to invest in relevant tools and resources you need to do your best work
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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