Senior Software Engineer, ITSM Job at Atlassian

Senior Principal Software Engineer

We're hiring for Senior Principal Engineers to join our ITSM Engineering Organis...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum of 15 years of hands-on experience in software/technology roles, in Enterprise Products & Solutions in the cloud
Proficiency with cloud-native technologies, ideally AWS
At least 6 years of experience architecting and implementing multiple features of a SaaS product at a high scale, performance and reliability of at least 4 nines
Experience with building and delivering multi-tenant cloud-native SaaS software
Strong understanding of distributed systems, modern cloud-native architectures, and distributed data management
Experience communicating updates and resolutions to senior and executive level stakeholders and other partners to drive the mission forward
Passion for maintaining high-quality standards in software development
Success in articulating and pitching a technical vision to stakeholders
Ability to balance short- and long-term objectives, focusing on both technical and business outcomes

Job Responsibility

Shape the forward-looking technical direction and long-term architecture for pillars in the ITSM Organisation
Collaborate with product, engineering, and design leaders to influence the broader department-level strategy
Ensure that the technical strategy you build is aligned with the technical strategy of Atlassian products and platforms
Partner with principal engineers and architects from other teams and guide exploration of large-scale projects spanning multiple teams in ITSM and beyond
Propel technical evolution while enhancing the engineering culture across the org and beyond, promoting cross-team collaboration and delivering measurable results
Be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian
Mentor, hire and develop other engineers

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Engineer, IRM

The Sr ServiceNow IRM Engineer collaborates with a team to design, implement, an...

Location

United States , Frisco

Salary:

113600.00 - 205000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or Engineering
4-7 years ServiceNow hands-on experience
Strong communication skills
Customer service expertise
Analytical skills
Technical writing abilities

Job Responsibility

Develop software solutions and conduct tests and inspections
Create and independently develop ServiceNow applications
Design and implement new technical solutions using existing and emerging technologies
Collaborate with technical teams to deliver solutions
Mentor and guide others through workshops and learning sessions
Document system designs, configurations, and business requirements
Optimize designs or processes for cost efficiency or quality improvement

What we offer

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays annually
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Private Cloud - Software Engineer

Hewlett Packard Enterprise is seeking Software Engineers for their Private Cloud...

Location

United States , All

Salary:

90400.00 - 208500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience in Java, Groovy, Ruby, and/or Python
some experience with Linux environments
some experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases
understanding of core compute, storage, and networking principles
familiarity with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies
knowledge of build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
eagerness to learn and apply cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud)
strong communication skills and willingness to listen and learn from team members
ownership of projects and mistakes, problem-solving skills, and self-drive
familiarity with system architecture and design principles

Job Responsibility

Analyze and update system logic and documentation with senior engineers' guidance
participate in designing, implementing, monitoring, and troubleshooting software systems
responsible for frontend and backend software development
stay updated on product roadmaps and upcoming technology changes with senior engineers' guidance
assist on customer issues as needed and help ensure technical standards and documentation requirements are met
collaborate with sales engineering and operational teams to understand customer needs and recommend solutions
learn about the operational challenges faced by engineering teams and assist in developing strategies to address them.

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
career development programs
inclusive work environment and flexibility to manage work and personal needs.

Fulltime

Senior Solutions Engineer

Atlassian is seeking a passionate Solutions Engineer to join our dynamic APAC So...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Experience with an Enterprise sales cycle, understanding deal dynamics and value selling
10+ Years of Experience working with Enterprise Customers in a pre-sales, consulting or a customer facing capacity
Ability to collaborate with prospects, channel partners, and sales teams to provide winning solutions
Technically minded or experienced in working with technology
Comfortable in a multi-functional context, engaging with executives or technical audiences
Familiarity with Collaboration, Scaled Agile, ITSM, or DevOps solution spaces is a plus
Experience working with Singaporean and South East Asian customers
Proficiency in English and a South East Asian language is mandatory
Knowledge of how software is defined, built, and deployed
Prior use of Atlassian products is a plus

Job Responsibility

Be a Technical Leader: Own the technical engagement in pre-sales opportunities, building trusted advisor relationships with customer technical teams
Advocate for Atlassian: Understand and position our solutions in the context of customer goals, highlighting our technical differentiators
Empathise with Customers: Practice empathy to understand customer pain points and technical challenges
Lifelong Learning: Stay updated on changes and continuously discover new ways to enhance your product, technical, and customer knowledge
Drive Business Outcomes: Own and drive your business and sales outcomes, helping to achieve our revenue goals

What we offer

Health and wellbeing resources
paid volunteer days

Senior Cloud Engineer

GreenLake is HPE’s hybrid cloud platform, is used by tens of thousands of enterp...

Location

Ireland , Galway

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
6+ Years of experience contributing to technology projects and delivering solutions at scale
Relevant certifications (e.g., AWS, Microsoft Azure, Google Cloud, CompTIA Security+)
Experience in Java, Groovy, Ruby, and/or Python
Experience with Linux environments
Experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases
Understand core compute, storage, and networking principles
Experience with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies
Experience with build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
Experience applying cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Analyse and update system logic and documentation
Participate and lead in designing, implementing, monitoring, and troubleshooting software systems
Be responsible for frontend and backend software development
Stay updated on and be asked to contribute to product roadmaps
Assist on customer issues as needed and help ensure technical standards and documentation requirements are met
Collaborate with sales engineering and operational teams to understand customer needs and recommend solutions
Learn about the operational challenges faced by engineering teams and assist in developing strategies to address them

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Technical Product Marketing Manager

We are seeking an enthusiastic Senior Technical Product Marketing Manager to dev...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions
Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors
A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders
Exceptional communication skills
proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders
Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products
Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media
Experience representing organizations at industry events and conferences
Relevant certifications in ITSM or related fields are advantageous

Job Responsibility

Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution
Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions
Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients
Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant
Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations
Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product
Collect feedback from external engagements to inform product development and strategic initiatives

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

Senior ServiceNow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team to help...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s in computer science, Information Systems or related discipline
5+ years’ IT experience working in related workflow tools
Knowledgeable of ITSM, workflow development practices and techniques
Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
Experience with scrum and other agile based methodology of software development
Clear and concise written and verbal communication skills
Analytical, multi-tasking and problem-solving skills
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities

Job Responsibility

Create and maintain a detailed view of the existing architecture
Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
Expert in integrations with 3rd party applications
Recommend emerging technology & process enhancements
Analyze the impact of new requirements
Resolve technical escalations, including responding to defects
Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
Partner to identify and resolve technical issues
Consult with Product Owner on Strategy, Design and Engineering of Platform

What we offer

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity to grow professional careers

Fulltime

Senior Software Engineer, ITSM

Atlassian

Location:

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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Job Description:

Job Responsibility:

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Category:
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