Senior Software Engineer III - Growth and Insights

We are seeking a Software Engineer 3 to join our Growth and Insights Engineering team. As an experienced member of our team, you will drive software engineering initiatives, lead technical decisions, and mentor team members while building robust, scalable solutions that enhance our customer experience and usage. As an engineer on the Growth and Insights team, you’ll be working on the analytics platform that delivers key operational insights to our customers about their digital operations. Also, the team supports the encouragement of the growth and maturity of our customer’s usage of the whole PagerDuty product suite of features through insights and recommendations. Businesses rely on our metrics & insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You’ll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs. You’ll also be responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform. In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer.