Senior Software Engineer - Frontend

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants/Merchants. Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business. We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide. You will work on projects spanning multiple teams, contribute to the optimization of system performance, advocate for engineering best practices, and lead efforts to innovate, scale, and maintain reliability while aligning technical efforts with business goals. You will work on cross-functional projects, driving front-end excellence, performance optimization, and engineering best practices. You will lead efforts to innovate, scale, and maintain reliable user-facing experiences while ensuring technical alignment with business goals. In this role, you will play a key part in building and enhancing the front-end interfaces that power our customer communication channels. You’ll have the opportunity to improve and evolve the agent support experience through our internal tooling, gaining exposure to multiple lines of business across Uber and translating their support needs into intuitive, scalable, and efficient UI workflows