Senior Software Engineer, Backend (Voice Platform)

• Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services)
• Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems
• Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation
• Build systems that power conversation intelligence for both remote and in-person interactions
• Improve observability, reliability, and self-service troubleshooting across the platform
• Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud
• Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments
• Provide technical guidance, mentorship, and best practices to other engineers on the team

• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in backend system development, distributed systems, or cloud infrastructure
• Expertise in Go (or a similar systems language) with strong API and service design skills
• Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
• Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
• Solid understanding of networking, real-time communication protocols, and cloud security best practices
• Demonstrated ability to lead complex technical projects from design through production

Bonus: experience with voice systems, telephony, or real-time media platforms

Compensation for this position includes a base salary, equity, and a variety of benefits