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Uber Logo Uber · IT - Software Development

Senior Software Engineer (Backend) - GenAI

United States, Sunnyvale 202000.00 - 224000.00 USD / Year · Job Posted April 11, 2026
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Job Description

Uber’s Customer Obsession (CO) org is hiring Senior Software Engineers to help build and scale one of the world’s largest AI-powered customer engagement platforms. Our systems power millions of real-time interactions across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide. You’ll work at the intersection of state-of-the-art AI and Uber’s production-grade engineering infrastructure to deliver conversational assistants that are personalized, empathetic, and human-like—while staying aligned with Uber’s business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale.

Job Responsibility

  • Own and operate customer-facing systems that influence the support experience for millions of users
  • Drive end-to-end execution: identify ecosystem changes needed across Uber engineering, align stakeholders, build consensus, and deliver production-ready implementations
  • Build and scale full-stack systems that embed AI into real customer workflows and solve distributed systems challenges under heavy traffic
  • Help reduce issue resolution from minutes to seconds by improving automation quality, reliability, and user experience

Requirements

  • BS degree or higher in Computer Science or a related field (or equivalent practical experience)
  • 5+ years of industry experience as a Software Engineer building scalable, highly available platforms
  • Expertise with large-scale distributed systems (e.g., Kafka) and cloud platforms ( AWS, GCP, Azure) and proven track record leading the delivery of production-grade systems (deployment, monitoring, reliability, on-call readiness, incident learning)
  • Proficiency in at least one: Golang, Scala, or Java and comfortable with scripting in JavaScript and/or Python
  • Strong experience with microservices and gRPC/REST API design, including defining durable interfaces and platform standards
  • Excellent cross-functional communication skills: crisp design docs, architecture reviews, stakeholder alignment, and technical decision-makings

Nice to have

  • Experience with machine learning, GenAI, and/or LLM-based systems
  • Prior work building conversational assistants or chatbot platforms
  • Familiarity with dialog management systems (e.g., Google Dialogflow, Amazon Alexa)
  • Familiarity with multi-channel integrations (e.g., WhatsApp, SMS, Slack)

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
Uber - All Job Offers

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