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Senior Software Engineer - (Backend) Customer Obsession

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Uber

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Location:
United States , Sunnyvale ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

202000.00 - 224000.00 USD / Year
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Job Description:

Customer Obsession builds the intelligence layer that minimizes customer defects across Uber Rides, Uber Eats, and all our products. You will tackle a core problem: replacing fragmented, manual support with reliable, AI-driven automation at massive scale. This requires building extensible systems that anticipate user needs before they become tickets. This is a demanding technical environment, pioneering large projects like new automation platforms. Success requires systems thinking and the grit to ship reliable, high-volume code in a constantly changing domain. You will directly influence how Uber fosters long-term trust and loyalty with millions of users globally.

Job Responsibility:

  • Architect and implement innovative AI/ML solutions to drive automation and significantly reduce customer-facing defects
  • Own feature development end-to-end, translating vague product and operational problems into clear technical designs and production-ready code used by millions of customers
  • Design and deliver scalable, multi-tenant backend services and platforms to power real-time support experiences (from messaging to in-app self-service)
  • Define and champion the operational health, monitoring, reliability, and incident response processes for mission-critical support systems
  • Identify and advocate for core architectural changes across Uber's engineering ecosystem to ensure our support platform is highly resilient, extensible, and performant
  • Collaborate closely with product managers, data scientists, and partner engineering teams to scope requirements, drive consensus, and integrate complex technical capabilities

Requirements:

  • Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience
  • Proven experience designing and shipping scalable backend microservices, including expertise with gRPC or REST API development
  • Expert proficiency in at least one modern object-oriented programming language, such as Java or Go

Nice to have:

  • Minimum 5+ years of experience in hands-on software development, focusing on large-scale distributed systems
  • Minimum 1+ year of direct experience applying AI-powered tools and frameworks in line with modern industry practices and innovation trends
  • Demonstrated success decomposing highly complex, ambiguous business problems into clean, testable, and performant services
  • Deep operational expertise in monitoring, troubleshooting, and tuning performance for high-throughput, mission-critical production services
  • Experience navigating and driving consensus across multiple cross-functional and multi-disciplinary engineering and product teams
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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