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Boston Children's Hospital Logo Boston Children's Hospital · IT - Software Development

Senior Software Engineer – Trust Operations

United States, Boston Employment contract 105102.40 - 168157.60 USD / Year · Job Posted May 16, 2026
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Job Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Role/Department Summary: The Senior Software Engineer at Boston Children’s Hospital Trust is a hands-on software engineering role focused on Blackbaud CRM and CRM-connected fundraising technology. This role supports Blackbaud CRM, Luminate Online, Team Raiser, integrations, automations, forms, workflows, and data flows. The work improves constituent, donor, fundraiser, and staff workflows by making systems more reliable, accurate, automated, and easier to support.

Job Responsibility

  • Design, build, test, deploy, maintain, and improve CRM and fundraising software solutions
  • Implement integrations, automations, workflows, forms, scripts, stored procedures, configurations, and front-end changes
  • Reduce manual steps, duplicate entry, unnecessary handoffs, data-quality risks, and fragile operational processes
  • Use version control, code review, testing, documentation, release/change management, and structured deployment practices
  • Manage assigned technical work in Jira and Smartsheet, including requirements, acceptance criteria, QA steps, release notes, status updates, and production validation
  • Support CRM administrators, operational staff, analysts, and junior team members through troubleshooting, peer review, documentation, and implementation support

Requirements

  • Bachelor's degree Computer Science, Mathematics, Statistics, Similar with 5-7 years of experience in technology or related field
  • Senior-level software engineering experience in CRM and one or more related areas such as fundraising, SaaS, enterprise applications, healthcare, higher education, or digital platforms
  • Advanced knowledge of C# and .NET to customize, troubleshoot, and maintain production code within the Blackbaud Infinity SDK environment
  • Experience with CRM development, configuration, customization, workflow automation, integrations, APIs, data flows, and vendor-managed platforms
  • Experience applying software engineering practices such as version control, code review, testing, documentation, release/change management, and structured deployment
  • Ability to diagnose issues across code, configuration, workflows, integrations, data flows, vendor systems, and user-reported behavior
  • Ability to support CRM administrators, operational staff, analysts, and junior team members through troubleshooting, peer review, documentation, and implementation support
  • Experience in Blackbaud CRM and Blackbaud platform components, Luminate Online, Team Raiser, BB-Merchant Services, BB-Internet Solutions

Nice to have

  • Master's degree
  • Fundraising, contact management, content management, digital marketing, analytics, payment processing, or donor-facing digital platforms experience

What we offer

  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
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