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Intercom Logo Intercom · IT - Software Development

Senior Software Engineer – GTM Systems

United States, Chicago 185000.00 - 220000.00 USD / Year · Job Posted December 27, 2025
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Job Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Job Responsibility

  • Design, build, and maintain scalable internal systems to support GTM workflows
  • Work closely with stakeholders to translate fuzzy business needs into clear technical solutions
  • Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake)
  • Build and extend agentic/AI-driven tooling to accelerate workflows
  • Contribute to technical design and code reviews, ensuring high-quality, maintainable code
  • Mentor and support other engineers, helping to grow technical depth within the team
  • Balance speed and long-term scalability, knowing when to prototype and when to harden solutions

Requirements

  • Strong Python, SQL and Apex programming skills
  • Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling
  • Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders
  • Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes
  • Experience with backend or systems engineering - building APIs, integrations, or internal tooling
  • Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings
  • Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions

Nice to have

  • Experience with agentic development or AI-powered internal tools
  • Background spanning both analytics engineering and software engineering
  • Experience with Node.js, React
  • Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar)

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • Competitive compensation with relocation support if moving to San Francisco or Chicago
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