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We’re partnering with a major UK enterprise expanding its AWS Contact Centre engineering capability. The team is building new features and services across multiple Amazon Connect instances and needs hands-on Senior Software Engineers who can design, build and support scalable, production-grade solutions. This role is fully engineering-focused — not an architect position. You’ll be coding daily, working with Amazon Connect, Lex, Lambdas and modern TypeScript/Python across serverless architectures.
Job Responsibility:
Design, develop and enhance services using Amazon Connect, Amazon Lex, Contact Flows, Lambda, and LLM-driven capabilities
Build new features and maintain existing products across multiple Connect environments
Write clean, maintainable code in TypeScript, JavaScript, and Python
Implement DevOps best practices: CI/CD, automated testing, monitoring, infrastructure-as-code
Participate in code reviews and uphold strong engineering standards
Troubleshoot complex issues across AWS services, contact flows and application layers
Stay current with emerging AWS and AI technologies to support continuous improvement