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Senior Software Engineer – AWS Connect / Lex

United Kingdom, London · Job Posted February 13, 2026
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Job Description

We’re partnering with a major UK enterprise expanding its AWS Contact Centre engineering capability. The team is building new features and services across multiple Amazon Connect instances and needs hands-on Senior Software Engineers who can design, build and support scalable, production-grade solutions. This role is fully engineering-focused — not an architect position. You’ll be coding daily, working with Amazon Connect, Lex, Lambdas and modern TypeScript/Python across serverless architectures.

Job Responsibility

  • Design, develop and enhance services using Amazon Connect, Amazon Lex, Contact Flows, Lambda, and LLM-driven capabilities
  • Build new features and maintain existing products across multiple Connect environments
  • Write clean, maintainable code in TypeScript, JavaScript, and Python
  • Implement DevOps best practices: CI/CD, automated testing, monitoring, infrastructure-as-code
  • Participate in code reviews and uphold strong engineering standards
  • Troubleshoot complex issues across AWS services, contact flows and application layers
  • Stay current with emerging AWS and AI technologies to support continuous improvement

Requirements

  • Proven experience as a Senior Software Engineer
  • Hands-on AWS engineering, especially: Amazon Connect
  • Contact Flows / IVR
  • Amazon Lex
  • Lambda (Node/Python)
  • Strong coding ability in TypeScript, modern JavaScript frameworks and Python
  • Experience integrating contact centre technologies into enterprise systems
  • Solid grounding in serverless, CI/CD, monitoring, and cloud-native engineering
  • Excellent problem-solving skills and communication

Nice to have

  • Experience with LLMs or AWS AI/ML services
  • Knowledge of microservices and secure cloud engineering
  • Experience delivering within Agile teams

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