Senior Software Engineer - AI (Artificial Intelligence) First Team, PagerDuty

PagerDuty

Location:
Portugal, Lisbon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Are you passionate about building the next generation of AI-driven systems? At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology. As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you!

Job Responsibility:

Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies
Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations
Participate in the full software development lifecycle, from design and architecture to deployment and support
Take part in on-call rotations to ensure high availability and reliability of our services
Contribute to technical discussions, code reviews, and mentor other engineers
Work with cutting-edge technologies in a fast-paced, collaborative environment

Requirements:

5+ years of professional software engineering experience, with a strong focus on backend development
Recent (last 6-12 months) hands-on experience in AI or chatbot development
Experience shipping code as part of a team in a production environment
Solid understanding of distributed systems, APIs, and scalable backend architectures
Willingness to participate in on-call rotations
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Strong communication and collaboration skills
Based in Lisbon, with the ability to work remotely in Portugal after 20 days

Nice to have:

Experience with LangGraph
Experience with Elixir for backend development
Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience
Experience working in SaaS or cloud-based environments
Familiarity with modern DevOps practices and CI/CD pipelines
Experience mentoring or leading other engineers

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
July 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Software Engineer - AI (Artificial Intelligence) First Team