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We are seeking a Senior Full Stack Software Developer with deep expertise in the Oracle Cloud CX (Service Cloud) platform to architect and optimize scalable digital solutions. This role focuses on the high-level configuration, customization, and administration of the Oracle Service Cloud environment while driving DevOps automation and CI/CD implementation. You will be responsible for translating complex technical specifications into robust applications, leading code reviews, and ensuring that the entire stack—from front-end UI to back-end microservices—is built for speed and accessibility.
Job Responsibility:
Cloud Platform Leadership: Configure and customize the Oracle Service Cloud (OSC) Customer Portal and Admin Console
manage complex environments (Dev, Stage, Prod) and support high-stakes deployment activities
Full Stack Development: Maintain and enhance PHP MVC backend logic and update front-end components using JavaScript/TypeScript, jQuery, and CSS
Integration & APIs: Design and implement integrations using Connect REST, SOAP, and Connect PHP API
construct and integrate RESTful API services with front-end UI
Data & Pipelines: Design and expand data pipelines through extraction, transformation, and loading (ETL) activities
optimize database performance across Oracle and SQL Server
Architecture & DevOps: Drive CI/CD pipeline implementation and DevOps automation
ensure alignment with logical and physical architectures
Quality & Compliance: Implement unit/functional testing (e.g., Selenium, Cypress) and ensure all web components comply with the Ontario Design System (ODS) and AODA (WCAG 2.0 Level AA)
Security & Governance: Manage SSO configuration, role-based access control (RBAC), and ensure privacy-compliant non-production environments
Requirements:
5+ years of experience with Oracle Service Cloud administration (Object Manager, profiles/permissions, SLAs, workspaces, and rules)
3–5+ years of proficiency with JavaScript/TypeScript, PHP, C#, SQL, HTML, and CSS
3–5+ years of experience with Customer Portal extensions using MVC widgets, custom controllers, and Agent Browser UI Extensibility
3–5+ years of experience with Connect REST/SOAP and .NET Add-ins
Solid understanding of cloud platforms (Azure, AWS), containerization (Docker, Kubernetes), and CI/CD practices
2–4 years of experience with Security & Governance, including SSO and secure change management
2–4 years of experience with Reporting & Analytics for custom dashboard scheduling and distribution