Senior Soft Service Executive Job at JLL (Mumbai)

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

New

Senior Service Ambassador

The Senior Service Ambassador will be part of the Community Management and Workp...

Location

Singapore , Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Mid-level experience from 4 to 5 star Hotel /Tier 2 Airline / F&B industry
Semi-strategic role that will involve high-level planning and guiding the team towards an end to end successful operations
Conduct training, internal journey mapping, audits to keep team in regular check of execution
Help plan & support request required by BUs and ensure requirement are met at high standards
Strong problem-solving skills and the ability to work well under pressure
Proven experience in a similar guest relations role within a corporate environment
Strong customer service and communication skills to effectively address guest concerns
Knowledge of facility management principles, including cleaning, pest control, and landscape services
Excellent organizational and multitasking abilities to manage multiple soft services simultaneously
Strong leadership and team management skills, with the ability to motivate and guide a diverse team

Job Responsibility

Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors
Develop and implement standard operating procedures to maintain cleanliness and hygiene standards
Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants
Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism
Collaborate with external vendors and service providers for efficient delivery of soft services
Coordinate with internal teams to implement necessary improvements in soft services and human experience
Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations
Building and maintaining strong relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback
Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed

Fulltime

Operations Director

An opportunity has arisen for a talented Operations Director to join us in ESS w...

Location

United Kingdom , Dorset

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Excellent understanding and appreciation of what is entailed to successfully deliver Soft FM support services
Previous experience in a broadly similar service delivery sector
Strong influencing, coaching and people development skills
Tactical nous, the ability to plan appropriately and the capability to execute plans to time, budget and resulting in desired outcomes
Experience of leading and managing large and complex teams over multiple geographical locations to deliver first class results
A self-starter
Strong record of winning leadership
Able to build positive, collaborative relationships quickly with colleagues and clients
Able to drive change with effective project and stakeholder management skills
Excellent written and verbal communication skills

Job Responsibility

Multi-site delivery of a wide range of food-led Soft FM services
Managing client and stakeholder relationships
Ensuring contractual compliance and adherence to company policies
Appropriately drive and review business performance and growth
Nurture a service-led culture
Work closely with a wide stakeholder group to deliver collaborative, winning solutions
Drive value, be innovative and strive for service excellence
Develop and deliver strong leadership to your team of General Managers
Exercise tight control of your P&L
Collaborate with our regional HRBP to develop and execute a strong people strategy

What we offer

Company car
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Attractive benefits package
Excellent development opportunities

Fulltime

Global Category Procurement Manager

A leading global real estate services firm is experiencing rapid growth and tran...

Location

United Kingdom , Glasgow

Salary:

50000.00 - 70000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

Category management expertise in real estate procurement with deep facilities spend experience (hard/soft services)
Executive presence to influence senior stakeholders and drive category-leading sourcing solutions
Proven supplier-side delivery of real estate services with strong category performance metrics
MCIPS and degree preferred

Job Responsibility

Own category strategy development and execution for real estate/facilities spend (hard services, soft services: cleaning, catering, security, M&E)
Act as primary liaison between client, sourcing team, and business units for category performance and supplier management
Drive procurement category initiatives across client engagement, mobilization projects, and ongoing category performance optimization
Collaborate cross-functionally with finance, HR, and commercial teams to align category plans with business objectives

What we offer

Car Allowance
Excellent Benefits

Fulltime

Global Category Procurement Manager

A leading global real estate services firm is experiencing rapid growth and tran...

Location

United Kingdom , Glasgow

Salary:

50000.00 - 70000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

Category management expertise in real estate procurement with deep facilities spend experience (hard/soft services)
Executive presence to influence senior stakeholders and drive category-leading sourcing solutions
Proven supplier-side delivery of real estate services with strong category performance metrics
MCIPS and degree preferred

Job Responsibility

Own category strategy development and execution for real estate/facilities spend (hard services, soft services: cleaning, catering, security, M&E)
Act as primary liaison between client, sourcing team, and business units for category performance and supplier management
Drive procurement category initiatives across client engagement, mobilization projects, and ongoing category performance optimization
Collaborate cross-functionally with finance, HR, and commercial teams to align category plans with business objectives

What we offer

Car Allowance
Excellent Benefits

Fulltime

Senior Project Manager

The Senior Project Manager is responsible for leading, supporting and coaching t...

Location

United States , Montpelier, VT

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in related field or equivalent related work experience required
Master’s Degree preferred
Project Management Professional (PMP) Certification, Certified Scrum Master similar certifications desired
10+ years financial services desired (preferably life insurance and annuity), LOMA ALMI or FLMI a plus
10+ years experience managing cross-functional projects in a matrixed environment desired
Experience in coaching and mentoring
Skilled in multiple project management methodologies (e.g. agile/scrum, waterfall) desired
Must be a self-starter and be able to work independently as well as being a team player
Ability to understand, interpret and communicate complex subject matter
Ability to work in a fast-paced environment

Job Responsibility

Manage strategic, continuous improvement, and transformation initiatives
effective in leading all aspects of a project and/or program to ensure timely and effective Work with multiple development methodologies such as waterfall, iterative and agile (scrum, kanban) to support project teams
Have awareness of agile techniques such as automated testing, user stories, test driven development, continuous integration, agile games, etc
Business partner who possesses critical thinking skills in order to define practical solutions that align with strategic objectives
Understands the business needs of the project and its interaction with other projects/programs to make decisions that are in the best interest of the Ability to think creatively to drive innovation, perform situational analysis which leads to well thought out decisions
Must establish strong working relationships with executive sponsors, business owners and stakeholders across the organization to manage expectations and project delivery
Monitors performance and recommends schedule changes, cost or resource adjustments
Establishes and provide timely updates to the management team for each project for escalating issues, reporting and managing risks, issues and status reporting
Management of project change requests that impact scope, schedule
Lead or coordinate project planning, including resource, staff, supply and subcontract management, progress reporting, troubleshooting and team management

What we offer

medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays

Fulltime

New

Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Singapore , Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Manage building facilities and services, including comprehensive energy management, daily sustainability data monitoring to ensure Green Mark targets are met, and ensuring data availability to authorities like BCA
Oversee building procedures, Planned Preventative Maintenance (PPM), and Reactive Maintenance, ensuring compliance with Regional Operations procedures and regulatory standards
Conduct annual power shutdowns, fire evacuation exercises, and manage churn/relocation activities
Ensure all Critical Environment (CEM) requirements are met
Provide 24/7 response to critical alarms, emergency call support, and site attendance
Address faults and service issues via helpdesk, coordinating with FM and M&E teams
Manage end-to-end soft services (cleaning, security, concierge, front-of-house, event support) across diverse environments, including high-security and trading floors
Act as the primary contact and deliver seamless support for VIPs and senior executives
Maintain an on-site presence during key business periods, incidents, and events
Conduct vendor training, maintain SOPs, and manage manpower deployment

Job Responsibility

High service delivery across all workplace areas
Timely resolution of user requests and feedback
Flawless execution of events and projects
Professional and trained vendor teams
Timely communications, reporting, and dashboard updates
Operational support during critical periods (shutdowns, audits)
Sustainability, Green Mark, and WSH compliance
achievement of Green mark targets

Fulltime

New

Senior Workplace Ambassador

In this role, you will be responsible for delivering exceptional client experien...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams – lead by example
respectful, cooperative, accountable
Ability to quickly adapt to new devices, technology, and applications.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Job Responsibility

Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback
Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service
Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding
Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly
Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives
Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives
Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences

Fulltime

Senior Soft Service Executive

JLL

Location:
India , Mumbai

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 24, 2026

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