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Senior Site Services Inspector

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JELD-WEN UK

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Location:
United Kingdom , Sheffield

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Category:
Quality Control

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Are you looking for a role where your technical Joinery expertise makes a real impact? Join us in delivering exceptional aftercare services for doors and door sets, ensuring quality, and keeping our customers at the heart of everything we do. The successful candidate would support the UK business by delivering aftercare services for Doors, Door Sets, and potentially windows and external Door Sets. Your role will include site surveys, inspections, remediation, installation, and maintenance activities. You will be delivering customer-facing technical support, identifying manufacturing issues, recommending remedial actions, and managing a small team of four direct reports.

Job Responsibility:

  • Conduct site visits to assess reported issues and provide technical support
  • Prepare detailed reports with recommendations for remedial actions, including materials, personnel, and safety considerations
  • Act as the voice of the customer in quality-related decisions
  • Translate customer feedback, complaints, and expectations into actionable quality improvements
  • Collaborate with the UK Quality and R&D teams to support continuous improvement and product development
  • Carry out surveys, inspections, and oversee installation and maintenance activities under BM TRADA certification
  • Complete annual audits and implement ongoing training requirements under BM TRADA schemes
  • Always operate with a safety-first mentality
  • Direct line manager for four direct reports, setting their objectives and managing their outputs as well as nurturing their development
  • Communicate effectively with customers regarding issues, solutions, and claim outcomes
  • Plan and communicate weekly schedules to optimize time and resources
  • Support remedial teams and perform on-site fixes when feasible

Requirements:

  • City & Guilds/NVQ/Diploma or equivalent in Joinery achieved through an apprenticeship
  • Previous Experience of working with Fire doors
  • Valid CSCS card or willingness to obtain prior to employment
  • Working knowledge of building and health & safety regulations
  • Leadership experience in leading cross-functional teams and mentoring direct reports
  • Full, clean UK driving licence
  • Flexible regarding working hours with early starts, late finishes, and overnight stays required

Nice to have:

  • Any experience in manufacturing or construction environments would be advantageous
  • Any knowledge or qualifications related to fire doors and fire regulations is desirable
  • Willing to undertake training to achieve Q-Mark Fire Door Installation Certification and Q-Mark Fire Door Maintenance Certification
What we offer:
  • 25 days holiday and 8 statutory bank holidays, with the opportunity to purchase up to 5 days
  • 7.5% pension
  • private health insurance
  • company car/van
  • opportunities to grow and develop your career

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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