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Senior Site Reliability Manager

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CommScope

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Location:
United States , Sunnyvale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

135600.00 - 200000.00 USD / Year
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Job Description:

RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Manager to lead our NAM and APAC operations teams in transforming traditional operations into modern SRE practices. This high-impact leadership role will drive operational excellence, mentor engineering managers, and spearhead SRE transformation across our largest regional operations. As a key member of the engineering leadership team, you will shape people and processes, implement scalable reliability strategies, and ensure 24/7 operational stability for our infrastructure. You’ll manage engineering managers and their teams, fostering a culture of automation, reliability, and continuous improvement while collaborating with global operations counterparts.

Job Responsibility:

  • Lead and develop engineering managers and technical operations engineers across India and APAC time zones
  • Build a collaborative team culture that emphasizes knowledge sharing, automation, and operational excellence
  • Mentor engineering managers to strengthen leadership capabilities and technical expertise
  • Set clear performance expectations and provide ongoing coaching for growth
  • Partner cross-functionally with Product, Security, Development, and global operations teams
  • Own 24/7 operational stability for India/APAC, including incident response, escalation, and post-incident reviews
  • Drive comprehensive incident management: alert handling, outage response, and root cause analysis (RCA/CAR)
  • Transform traditional operations into modern SRE practices using SLOs, error budgets, and reliability engineering
  • Implement robust monitoring and alerting with APM tools, dashboards, and automation frameworks
  • Lead technical project delivery with clear timelines, resource planning, and stakeholder communication
  • Apply structured project management methodologies for visibility to senior leadership
  • Drive automation initiatives to reduce manual toil and improve reliability
  • Oversee change management processes with proper documentation and training
  • Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
  • Develop operational roadmaps aligned with business and technical strategies
  • Provide executive-level reporting on operational metrics, project status, and team performance
  • Collaborate with US operations teams to ensure seamless global coverage
  • Build high-performing technical teams through effective hiring, development, and retention strategies

Requirements:

  • 12+ years in Site Reliability Engineering (SRE), with 6+ years leading SRE, DevOps, or infrastructure teams
  • Proven experience mentoring engineering managers and developing leadership talent
  • Track record of transforming traditional operations or NOC teams into modern SRE organizations
  • Strong project management skills with Agile/Kanban experience and JIRA proficiency
  • Excellent communication skills, including executive-level presentations
  • Deep SRE expertise: incident management, on-call systems, monitoring, and reliability engineering
  • Infrastructure automation experience with Terraform, Kubernetes, Docker, and CI/CD pipelines
  • Cloud platform proficiency (GCP/AWS), including networking, security, and cost optimization
  • Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
  • 24/7 operations experience with global team coordination and escalation management
  • Change management and compliance experience (SOC2, security reviews, audits)
  • Strong foundation in Linux systems, networking protocols, and security practices
What we offer:
  • medical, dental, and vision plans
  • life and accidental death insurance
  • a 401(k) plan
  • participation in the Company’s Incentive Plan
  • eleven paid holidays in a full calendar year
  • two weeks of paid vacation (prorated based on start date)
  • other leave options

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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