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Senior Site Reliability Engineer

Australia, Perth · Job Posted March 01, 2026
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Job Description

The Senior SRE leads curial initiatives in the team responsible for durable, high‑quality handling of high severity, customer impacting, incidents across Microsoft M365 Substrate Core services. As our systems continue to expand in scope and complexity, this role ensures incidents are handled consistently, predictably, and with clear ownership, minimizing customer impact while accelerating recovery and organizational learning. This role combines leadership in the reliability domain, incident command, and operational governance, working in close partnership with Incident Managers (IMs), Service Owners, and executive stakeholders. You will set standards for how Substrate responds to its most severe outages and drive the evolution of incident handling and escalation practices across all production rings and public/sovereign clouds.

Job Responsibility

  • Own execution quality for Substrate high severity incidents, ensuring clear command, decisive leadership, and forward momentum during high‑impact events
  • Act as the senior incident leader or sponsor for long‑running, high‑stakes, or cross‑service incidents
  • Partner closely with Incident Managers, Subject Matter Experts, and service leaders to ensure effective diagnosis, escalation, and mitigation
  • Ensure high‑quality post‑incident reviews and drive accountability for repair items
  • Ensure consistent application of severity and priority models, outage declaration criteria, and executive escalation paths
  • Coach and help develop a team of Site Reliability Engineers serving as incident responders
  • Build a culture of calm execution, accountability, psychological safety, and continuous learning
  • Help hire and grow senior talent
  • Serve as a trusted advisor to engineering leaders and executives on live‑site risk, readiness, and incident response maturity
  • Communicate clearly and credibly with senior leadership during customer‑impacting events

Requirements

  • Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience
  • OR equivalent experience
  • Proven experience leading teams through high‑severity production incidents in large, distributed systems
  • Solid understanding of incident management, reliability engineering, and live‑site operations at scale
  • Ability to drive clarity, accountability, and results in ambiguous, time‑critical situations
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have

  • Doctorate Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience
  • OR Master's Degree AND 6+ years technical experience
  • OR Bachelor's Degree AND 8+ years technical experience
  • 3+ years technical experience working with large-scale cloud or distributed systems
  • Experience building or scaling incident response programs at organizational or enterprise scope
  • Background in SRE, production engineering, or platform reliability roles
  • Track record of reducing customer impact through improved incident handling, tooling, or prevention
  • Experience operating in follow‑the‑sun or globally distributed incident response models

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