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The Senior SRE leads curial initiatives in the team responsible for durable, high‑quality handling of high severity, customer impacting, incidents across Microsoft M365 Substrate Core services. As our systems continue to expand in scope and complexity, this role ensures incidents are handled consistently, predictably, and with clear ownership, minimizing customer impact while accelerating recovery and organizational learning. This role combines leadership in the reliability domain, incident command, and operational governance, working in close partnership with Incident Managers (IMs), Service Owners, and executive stakeholders. You will set standards for how Substrate responds to its most severe outages and drive the evolution of incident handling and escalation practices across all production rings and public/sovereign clouds.
Job Responsibility:
Own execution quality for Substrate high severity incidents, ensuring clear command, decisive leadership, and forward momentum during high‑impact events
Act as the senior incident leader or sponsor for long‑running, high‑stakes, or cross‑service incidents
Partner closely with Incident Managers, Subject Matter Experts, and service leaders to ensure effective diagnosis, escalation, and mitigation
Ensure high‑quality post‑incident reviews and drive accountability for repair items
Ensure consistent application of severity and priority models, outage declaration criteria, and executive escalation paths
Coach and help develop a team of Site Reliability Engineers serving as incident responders
Build a culture of calm execution, accountability, psychological safety, and continuous learning
Help hire and grow senior talent
Serve as a trusted advisor to engineering leaders and executives on live‑site risk, readiness, and incident response maturity
Communicate clearly and credibly with senior leadership during customer‑impacting events
Requirements:
Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration
OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience
OR equivalent experience
Proven experience leading teams through high‑severity production incidents in large, distributed systems
Solid understanding of incident management, reliability engineering, and live‑site operations at scale
Ability to drive clarity, accountability, and results in ambiguous, time‑critical situations
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
Doctorate Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience
OR Master's Degree AND 6+ years technical experience
OR Bachelor's Degree AND 8+ years technical experience
3+ years technical experience working with large-scale cloud or distributed systems
Experience building or scaling incident response programs at organizational or enterprise scope
Background in SRE, production engineering, or platform reliability roles
Track record of reducing customer impact through improved incident handling, tooling, or prevention
Experience operating in follow‑the‑sun or globally distributed incident response models