Senior Site Reliability Engineer Job at Braze (New York City)

Senior Site Reliability Engineer

Braze

Location:
United States , New York City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

128842.00 - 232200.00 USD / Year

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Job Description:

Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly. In a nutshell, SREs ensure site uptime. SREs blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in systems–whether it be networking, the Linux kernel, or some more specific interest in scaling–algorithms or distributed systems. Our team helps to improve automation, infrastructure reliability, and empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Senior Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously improve the infrastructure, automation, and tooling that build internal products from these technologies.

Job Responsibility:

Partner with Braze’s engineering teams on: Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
Make monitoring and alerting alerts on symptoms and not on outages
Ensure that Braze meets our strict enterprise-grade SLAs with customers
Develop Braze’s internal platform infrastructure: Create Infrastructure as code using Chef, Terraform, and Kubernetes
Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc
Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
Manage incidents: Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
Use your on-call shift to prevent incidents from ever happening
Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

Requirements:

5+ years of experience as a Software, DevOps, or Site Reliability Engineer
Think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
Have an urge to collaborate, document, and deliver quickly
Collaborating across the global remote teams, often working asynchronously
Document everything so you don't need to learn the same thing (or plan the same work) twice
Delivering fast to delight our customers - even internal ones
Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
Have a desire to solve everyday challenges facing software engineers and automate their toil away
Have an excellent ability to manage multiple tasks and expectations at once
Know your way around Linux and Unix Shell
Have strong programming skills - Ruby and/or Go preferred
Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

What we offer:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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