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Optimizely Logo Optimizely · IT - Administration

Senior Services Operations Administrator

Bangladesh, Dhaka · Job Posted June 10, 2026
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Job Description

Optimizely is seeking a Professional Services Operations Administrator to join our IT Systems team. This is an individual contributor role for someone who deeply understands how Professional Services organizations operate — the rhythms of project delivery, resource planning, utilization management, and revenue recognition — and who can translate that business knowledge into well-run systems and operational workflows.

Job Responsibility

  • Own the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization
  • Manage user access, permissions, workflows, templates, and system configurations in alignment with governance standards
  • Ensure accurate data flow and alignment between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting
  • Support and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft, or similar iPaaS tools) used to automate workflows and synchronize data across systems
  • Troubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures
  • Take ownership of CX system enhancements — including AI-assisted workflows — from intake through implementation, testing, and validation
  • Independently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis
  • Respond to ad-hoc reporting and data analysis requests, delivering accurate outputs without constant oversight
  • Perform routine data quality checks across systems and integrations
  • identify discrepancies and resolve issues to maintain system reliability
  • Document system processes, configurations, integrations, and operational workflows to ensure clarity and continuity across the team
  • Identify operational inefficiencies, system gaps, or recurring issues — and proactively propose and implement improvements
  • Conduct root-cause analysis when system or integration issues arise and own corrective actions to prevent recurrence
  • Translate ambiguous or incomplete requirements into actionable system, integration, or process solutions
  • Support process standardization efforts aligned to a single CX operating motion
  • Partner with Professional Services, Customer Success, Finance, Sales Operations, and Technology teams to support CX system and integration needs
  • Communicate system and integration status, risks, and changes clearly and proactively to stakeholders
  • Act as a trusted operational partner within defined scope, escalating issues appropriately when they exceed role authority

Requirements

  • 3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization
  • Strong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance
  • Experience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting
  • 2+ years of Salesforce experience supporting post-sales, services, or operational workflows
  • Experience supporting or administering at least one PSA, project management, or professional services platform (see list of recognized platforms below)
  • Experience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools)
  • Demonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision
  • Hands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential
  • ClickUp workspace administration experience, including automations, custom fields, and integrations
  • Project Management Professional (PMP), CAPM, or Prince2 certification
  • Certinia (FinancialForce), ServiceNow PSA, or equivalent PSA system certification
  • Experience with AI workflow automation tools applied to PS operations
  • Prior experience as a Project Manager, Delivery Manager, or PS Consultant transitioning into an operations or systems role
  • Experience building or managing PS dashboards and executive-level reporting in BI tools (Tableau, Looker, Power BI)
  • Bachelor's degree or equivalent experience / professional certification

Nice to have

  • Hands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential
  • ClickUp workspace administration experience, including automations, custom fields, and integrations
  • Project Management Professional (PMP), CAPM, or Prince2 certification
  • Certinia (FinancialForce), ServiceNow PSA, or equivalent PSA system certification
  • Experience with AI workflow automation tools applied to PS operations
  • Prior experience as a Project Manager, Delivery Manager, or PS Consultant transitioning into an operations or systems role
  • Experience building or managing PS dashboards and executive-level reporting in BI tools (Tableau, Looker, Power BI)

What we offer

  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Free communal transport facilities inside Dhaka to and from the office
  • Free catered lunch every day
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