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Senior Services Coordinator

membershipbespoke.co.uk Logo

Membership Bespoke

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Location:
United Kingdom , London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

40000.00 GBP / Year
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Job Description:

We are seeking a Senior Services Coordinator to join a high-impact membership organisation at the heart of the legal profession. This position sits at the centre of service delivery, business development, and stakeholder engagement, ensuring that a complex portfolio of member services runs not only efficiently, but intelligently. This is not a purely administrative role. It is a role for someone who can oversee systems, challenge processes, and quietly elevate standards. Reporting to the Head of Services, you will take ownership of the day-to-day management and continuous improvement of a diverse services portfolio. You will lead a small team, oversee operational delivery, and contribute to the development of new products, partnerships, and income-generating opportunities. From managing established platforms and schemes to supporting the launch of new initiatives, your work will directly influence both member experience and organisational performance.

Job Responsibility:

  • Oversee the operational delivery of a portfolio of member services, ensuring consistency, quality, and efficiency
  • Manage and develop Services Administrators, setting direction and maintaining high performance standards
  • Identify opportunities to improve processes, mitigate risks, and strengthen service delivery frameworks
  • Lead on research and analysis to inform new services, partnerships, and product development
  • Support the creation of business cases, proposals, and financial forecasts
  • Work cross-functionally with internal teams including Finance, IT, and Project Management to deliver new initiatives
  • Build and maintain relationships with external suppliers, partners, and professional stakeholders
  • Handle service-related issues and complaints with professionalism and sound judgement

Requirements:

  • A highly organised operator with strong attention to detail and the ability to manage competing priorities
  • Comfortable leading people, providing direction, and developing others
  • Experienced in service delivery, operations, or membership-based environments
  • Commercially aware, with an interest in product development and revenue generation
  • Analytical in approach, with the ability to translate insight into practical improvements
  • Confident engaging with senior stakeholders and external partners
  • Calm, pragmatic, and solutions-focused under pressure

Additional Information:

Job Posted:
April 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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