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Senior Services Co-ordinator

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Cardiff

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 35000.00 GBP / Year
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Job Description:

Are you experienced in utilities or bureau services and ready to step into a role where you can make a real impact? This is an exciting opportunity to join a fast-paced, collaborative team supporting a diverse property portfolio, where your expertise will help drive accuracy, reduce risk, and deliver exceptional service.

Job Responsibility:

  • Manage and maintain utility accounts, ensuring complete and accurate portfolio data
  • Process and log invoices, maintaining reliable records and audit trails
  • Investigate and resolve billing queries and debt issues efficiently
  • Act as an escalation point for complex account queries
  • Monitor and manage tickets, ensuring timely updates and resolution
  • Identify risks such as missing invoices and take proactive action to resolve them
  • Support team workload planning and prioritisation
  • Contribute to process improvements and operational efficiency
  • Provide day-to-day guidance, training, and support to team members
  • Build strong working relationships with internal teams and external stakeholders

Requirements:

  • Highly organised with strong attention to detail
  • Excellent communication and problem-solving skills
  • Experience in utilities, bureau services, or property management
  • Confident managing complex billing and escalations
  • Proficient in Excel and relevant industry systems
  • Proactive, adaptable, and able to manage competing priorities
  • A collaborative team player with a strong sense of ownership
What we offer:

hybrid working

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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