CrawlJobs Logo

Senior Services Architect

nttdata.com Logo

NTT DATA

Location Icon

Location:
South Africa , Johannesburg

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Senior Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Technical Services, Support Services & Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models. The Senior Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Senior Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

Job Responsibility:

  • Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions
  • Designs complex Professional Services (PS), Support Services (SS) and Managed Services (MS) solutions to meet client requirements by integrating technology and service design across multiple domains
  • Works across multiple teams in the design of the PS, SS & MS offering
  • Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability
  • Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders
  • Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk
  • Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices)
  • Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology)
  • Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models
  • Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and services community can evolve strategies and develop innovative solutions for the future

Requirements:

  • Advanced knowledge of PS, SS & MS delivery and service models, including cloud, global, and distributed delivery models
  • Ability to work with costing models in partnership with sales and finance stakeholders
  • Advanced proficiency in Application and Cloud/Infrastructure PS, SS & MS service models
  • Ability to communicate potential improvements and value of our solutions to all levels of stakeholders
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization
  • Advanced knowledge on emerging trends in technology, PS, SS & MS Integration, Application development – devSecOps, Cloud Native Service Applications, Microsoft development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, DATA Analytics, Containers, rPA, IoT, and Intelligent Automation
  • Analytical abilities to discover and analyze all input and DATA
  • Passion for staying abreast of related industry trends and best practices
  • Bachelor’s degree or equivalent in Information technology/systems or a related field
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred
  • Scaled Agile certification or equivalent is desirable
  • Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent
  • Advanced demonstratable track record of designing services solutions to large enterprise accounts
  • Advanced experience in structuring large, multi-year profitable contracts
  • Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
  • Advanced experience working in an environment with global delivery and in multiple geographies and industries

Nice to have:

  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
  • Scaled Agile certification or equivalent
  • AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Services Architect

Senior Presales Architect - Managed Services

Senior Presales Architect role at Hewlett Packard Enterprise focused on managed ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university technical degree or equivalent technical qualifications
  • 7-12 years of technical experience in IT with focus on technical consulting and solution selling
  • 5+ years of relevant experience in hybrid cloud managed services
  • Knowledge-based and experienced-based relevant industry certifications strongly preferred
  • Enterprise architecture frameworks and project management methodologies helpful
  • Advanced experience participating in and leading solution configurations and creation of demos and proofs-of-concept
  • Advanced understanding of company portfolio of products, software, services, solution domain specialization
  • Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads
  • Advanced understanding of aaS business model variations
  • Advanced written and verbal communication skills in English and applicable local languages
Job Responsibility
Job Responsibility
  • Demonstrates in-depth knowledge in solution domains and customer technical environment
  • Develops compelling customer proposals and manages expectations
  • Quantifies impact of business problems and positions business value
  • Provides input to global business units on IT trends and requirements
  • Translates outcome-based solutions into functional and technical designs
  • Communicates how solution value propositions address customer needs
  • Tracks leading-edge and emerging technologies
  • Contributes to industry development through conferences and events
  • Applies competitive intelligence for account support
  • Drives Account Business Planning process
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Senior Solutions Architect

As a Senior Solutions Architect, you’ll be a trusted technical advisor to our cu...
Location
Location
United States , San Francisco
Salary
Salary:
207000.00 - 247250.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
  • Strong technical expertise in APIs, integrations, and automation frameworks
  • Proficiency in REST APIs, JavaScript, HTML and CSS
  • Deep understanding of AI-driven automation, LLMs, and customer support technologies
  • Experience with security reviews, compliance requirements, and enterprise IT environments
  • Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
  • A problem-solver who thrives in fast-paced environments and can manage multiple projects
  • Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
Job Responsibility
Job Responsibility
  • Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
  • Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
  • Lead technical discovery sessions, assess customer requirements and design scalable solutions
  • Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
  • Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
  • Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
  • Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
  • Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
  • Develop technical content, including documentation, integration guides, and knowledge-sharing resources
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
  • Strong technical expertise in APIs, integrations, and automation frameworks
  • Proficiency in REST APIs, JavaScript, HTML and CSS
  • Deep understanding of AI-driven automation, LLMs, and customer support technologies
  • Experience with security reviews, compliance requirements, and enterprise IT environments
  • Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
  • A problem-solver who thrives in fast-paced environments and can manage multiple projects
  • Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
Job Responsibility
Job Responsibility
  • Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
  • Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
  • Lead technical discovery sessions, assess customer requirements and design scalable solutions
  • Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
  • Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
  • Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
  • Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
  • Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
  • Develop technical content, including documentation, integration guides, and knowledge-sharing resources
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
Read More
Arrow Right

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
  • Strong technical expertise in APIs, integrations, and automation frameworks
  • Proficiency in REST APIs, JavaScript, HTML and CSS
  • Deep understanding of AI-driven automation, LLMs, and customer support technologies
  • Experience with security reviews, compliance requirements, and enterprise IT environments
  • Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
  • A problem-solver who thrives in fast-paced environments and can manage multiple projects
  • Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
Job Responsibility
Job Responsibility
  • Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
  • Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
  • Lead technical discovery sessions, assess customer requirements and design scalable solutions
  • Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
  • Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
  • Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
  • Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
  • Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
  • Develop technical content, including documentation, integration guides, and knowledge-sharing resources
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Domain Architect - Service Management

We are looking for a talented Domain Architect with a focus on Service Managemen...
Location
Location
Salary
Salary:
Not provided
atea.se Logo
Atea Sverige AB
Expiration Date
June 01, 2026
Flip Icon
Requirements
Requirements
  • Excellent interpersonal, communication, and organizational skills
  • IT background
  • Proven track record in a similar position/projects
  • Knowledge and experience with service management systems and software such as SAP S/4HANA and ServiceNow will be considered an advantage
  • Certification in market EA frameworks and methodologies (TOGAF, Gartner, Zachman, DODAF, FEAC, LeanIX, etc.) might be considered an advantage but is not mandatory
Job Responsibility
Job Responsibility
  • Design, document, and maintain the architecture of the Service Management domain
  • Collaborate with related areas to ensure holistic thinking around domain interactions
  • Take ownership of a domain-specific portion of the Application Portfolio and ensure all applications comply with domain goals, standards, and enterprise architecture
  • Together with the domain SDM, develop and reflect the business vision of multiple lines of business in the domain's long-term vision
  • Engage with end users and business partners to develop both external and internal industry knowledge
  • Provide guidance on the planning and design of domain-related initiatives
  • Create architecture artifacts to support and capture design decisions
  • Take ownership of core deliverables within the Enterprise Architecture Repository for the assigned domains
  • Ensure that processes are followed and specifications are documented
  • Communicate domain strategies to senior business leaders and Enterprise Architects
What we offer
What we offer
  • An international and fast-paced environment
  • Training and growth opportunities
  • Company events and an active social life
  • Covered telephone expenses
  • A modern office with free parking
  • Gym membership with a symbolic co-payment
  • Company-covered health insurance (starting from the first day)
Read More
Arrow Right

Senior Service Delivery Manager

As Service Delivery Manager, you will be in charge of the daily governance of la...
Location
Location
Belgium
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master Degree thinking level
  • sound knowledge of MS Office
  • quick learner when working with new tools and applications
  • ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
  • solid interest in and knowledge of the ICT industry
  • excellent communication skills in Dutch, English, and French
  • ability to dialogue with people from different backgrounds
  • driven and enthusiastic team member
  • excellent time management and organizational skills
  • ability to work independently
Job Responsibility
Job Responsibility
  • Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
  • Meet customer regularly to review performance and propose improvements or new opportunities
  • Monitor budgets and margins & report accordingly, ensuring correct invoicing
  • Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation
What we offer
What we offer
  • Flexible working hours
  • satellite offices
  • home working
  • informal, no-nonsense environment
  • 32 days of annual leave
  • company car and a national fuel/charging card or mobility allowance
  • group insurance
  • hospitalization insurance
  • competitive gross salary
  • Fulltime
Read More
Arrow Right

Senior Solution Architect

The Solution Architect (SA) team is a globally distributed team of experts who a...
Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience within SaaS companies
  • 2+ years of Enterprise customer-facing roles
  • Demonstrated expertise in SaaS and Atlassian Cloud
  • Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
  • Background in SaaS based-architectures, integration methods, and security considerations
  • Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
  • Experience supporting the entire lifecycle of the Atlassian Ecosystem
  • Technical product demonstration, documentation, and presentation experience
  • Comfort speaking to and influencing a customer's technical teams
  • Experience helping an organization adopt an Atlassian product or similar product
Job Responsibility
Job Responsibility
  • Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
  • Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
  • Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
  • Identifying customer business challenges
  • provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions
  • Create solution content to support customer goals and outcomes
  • Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
  • Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams
  • Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
  • Fulltime
Read More
Arrow Right

Senior Solutions Architect

We’re a global team of over 400 people, working together to push the boundaries ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
aiven.io Logo
Aiven Deutschland GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in technology/software sales, pre-sales or consulting
  • Fluency in one or more programming languages, such as Java, Python, Go or Ruby
  • Ability to understand customers’ technical requirements on an architectural level and propose solutions using Aiven’s services
  • Experience implementing proof of concepts as needed to work with Aiven services to address business requirements
  • Knowledgeable of public clouds (AWS, Google, or Azure) and in the areas of compute, storage - block and object, networking, and security groups
  • Linux operating system
  • demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS
  • A relatively deep conceptual and hands-on understanding of Apache Kafka, Apache Cassandra, Clickhouse, PostgreSQL, MySQL, OpenSearch, or Redis
  • Act as a subject matter expert on Aiven service offerings
  • Attention to detail and good problem-solving and project management skills
Job Responsibility
Job Responsibility
  • Help customers succeed, building successful relationships from pre-sales stage to roll out and beyond
  • Conduct successful proof of concepts and solve the customers' problems in getting up and running
  • Actively contribute to customer stability, enablement, and growth
  • Be an active contributor during the sales process as well as to our existing customers
  • Be an ambassador for Aiven by various means, such as writing technical blogs, conducting webinars, sponsoring meetups, or technical talks at conferences
  • Travel up to 10% of the time
What we offer
What we offer
  • Participate in Aiven’s equity plan
  • With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy
  • Get the equipment you need to set yourself up for success
  • Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more)
  • Get holistic wellbeing support through our global Employee Assistance Program
  • Your wellbeing matters: we’ve got your wellbeing covered with private medical & dental health insurance, as well as a childbirth cash benefit
  • Need insurance? We’ve got you covered - benefit from our: Employer's liability insurance, Personal Accident, Illness & Travel Insurance, Group Life Assurance, Office Insurance, Group Income Protection and Business & Leisure Travel Accident Insurance
  • Looking after your future: benefit from our provided Pension Plan
  • Fulltime
Read More
Arrow Right