Senior ServiceNow Technical Consultant

• Act as the functional and technical expert in customer engagements
• Participate in workshops with clients to assess current processes and define future-state solutions
• Design and implement ServiceNow solutions based on technical architecture and leading standards
• Develop custom solutions through scripting and application development
• Prepare technical documentation
• Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings
• Ensure clear communication and coordination between all stakeholders throughout the project lifecycle

• Bachelor's degree (or equivalent) in IT or related field
• Fluent in English
• 5+ years implementing ServiceNow solutions, including customer-facing roles
• Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
• Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
• Understanding of integrations, data models, and process automation
• Proficiency in JavaScript and scripting for custom development
• Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving
• Ability to work under pressure and meet deadlines
• Strong presentation skills
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (CIS) - ITSM
• ServiceNow Certified Application Developer (CAD)
• ITIL Certification

Project Management Certification

• Work on high-impact projects with global clients
• Collaborate with top-tier experts in a dynamic, innovative environment
• Continuous learning and career advancement opportunities