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Inetum Logo Inetum · IT - Software Development

Senior ServiceNow Technical Consultant / Developer

Bulgaria, Sofia · Job Posted November 25, 2025
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Job Description

Senior ServiceNow Technical Consultant/Developer role focusing on implementing ServiceNow solutions across various domains including Platform, Customer Experience, Technology Excellence, and Employee Experience. The role involves designing and delivering ServiceNow solutions, developing custom solutions, and working with international clients.

Job Responsibility

  • Participate in workshops with customers to assess current processes and establish the future state
  • Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
  • Consult, Install, configure, and integrate products from ServiceNow on any of the following domains: Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
  • Develop custom solutions as required through scripting and application development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Maintain skills on HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services

Requirements

  • 5+ years experience implementing ServiceNow
  • Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Understanding of integrations, data models, and process automation
  • JavaScript
  • Ability to travel up to 25%
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Good presentation skills
  • Fluent English (Verbal and Written)

What we offer

  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit
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