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Senior Servicenow Platform Lead

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Randstad

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Location:
Australia , Canberra

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

If you are a strategic leader with a deep technical understanding of the ServiceNow ecosystem and a passion for digital health transformation, we want to hear from you.

Job Responsibility:

  • Manage ServiceNow strategy, architecture (roadmap), version upgrades, and integrations
  • Lead operations and projects for the ServiceNow platform, including IT Service Management (ITSM) and Agile sprint management
  • Create high-level technical documentation (Architecture & Design), lead governance meetings, and manage license procurement
  • Negotiate with internal and external stakeholders to ensure platform outcomes align with agency goals

Requirements:

  • Valid ServiceNow certifications and demonstrated experience in platform management
  • Expert-level knowledge of ITIL processes and ITSM management
  • Proven track record in leadership and governance within a complex ICT environment
  • Extensive experience managing ServiceNow platforms, specifically within government (Protected/Official Sensitive) environments
  • Strong background in ITSM consulting, support, and management using ITIL v4 frameworks
  • Ability to define value streams and implement SIAM models to enhance collaboration between service partners
  • Proven experience managing technical teams and leading cross-functional modernization initiatives

Additional Information:

Job Posted:
April 10, 2026

Expiration:
April 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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