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Senior ServiceNow Developer/Architect

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Miracle Software Systems

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Location:
India , Miracle Heights

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Administer and configure the ServiceNow platform across environments, ensuring availability, performance, and alignment with business needs
  • Design and customize workflows, forms, and UI components to streamline ITSM processes and enhance user experience
  • Build and maintain dashboards and reports to track KPIs, operational insights, and service performance metrics
  • Gather business requirements, document user stories, and translate them into technical enhancements for ServiceNow modules
  • Integrate ServiceNow with external applications using REST or SOAP APIs for seamless data exchange and automation
  • Manage ServiceNow releases and upgrades, ensuring compatibility, conducting regression testing, and maintaining platform stability
  • Maintain the Configuration Management Database (CMDB) and asset records to ensure data accuracy and alignment with governance and IT asset policies
  • Document platform architecture and configurations, and provide technical support for production issues resolution

Requirements:

  • ServiceNow
  • ITSM
  • ITIL
  • API Integration
  • Workflow Configuration

Additional Information:

Job Posted:
March 04, 2026

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