Senior ServiceNow Developer (AI) Job at InfoGrowth

Senior ServiceNow AI Engineer

Coursera is looking for a capable, motivated ServiceNow AI Engineer who will wor...

Location

India

Salary:

Not provided

Coursera

Expiration Date

Until further notice

Requirements

4+ years of experience in ServiceNow administration and platform development
Proven track record of designing and delivering solutions for major ServiceNow implementations
2+ years of experience in architecting and implementing complex integrations (REST/SOAP, IntegrationHub) with external and internal systems
1+ years of experience in the hands-on application and deployment of Agentic AI concepts or frameworks for workflow automation or intelligent service delivery
Expert-level knowledge of platform security (ACLs, BRs, Scripts), data modeling (CMDB), and a strong command of object-oriented Javascript within the ServiceNow ecosystem
ServiceNow certifications related to System Administration, ITSM, ITAM, SPM, HRSD, GRC, and Performance Analytics

Job Responsibility

Perform hands-on configuration and customization of the ServiceNow platform to support business processes across ITSM, ITAM, CMDB, HRSD, SPM, S2P, Legal, Employee Center, and Performance Analytics, with a focus on AI-readiness and leveraging tools like Document Intelligence
Design and deliver advanced ServiceNow integrations (IntegrationHub, REST/SOAP APIs, MID Servers, event-driven patterns) and architect Agentic AI solutions to enhance workflow automation, including building AI Agents in AI Studio and integrating Generative AI with Flow Designer
Develop and enhance ServiceNow portals and workspaces, embedding intelligent features such as AI Search configuration and Now Assist in Virtual Agent (VA), to provide modern, intuitive employee-facing experiences
Oversee day-to-day platform administration, including user management, access control, workflows, data integrity, and adherence to security and development standards across all AI and core platform components
Conduct thorough testing, quality assurance, and documentation of ServiceNow enhancements, updates, and AI-driven solutions, while ensuring quality and accuracy through effective Prompt Engineering and sharing best practices with stakeholders
Partner with IT and business teams to identify opportunities for platform growth, operational improvements, and intelligent automation that scale with Coursera’s needs, specifically focusing on expanding the conversational interface integration with Slack

Software Engineer - ServiceNow

There are several federal teams implementing across CSM with no connection on wh...

Location

United Kingdom , Birmingham

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Sound knowledge on ServiceNow components
Javascript knowledge
Portal components and their interaction with each other
ServiceNow new products with each release
Operational understanding / experience of ITIL processes
Better understanding of how ServiceNow can be used better in BT landscape
Experience of project delivery in an agile environment
Ability to work in collaborative team environments
Evidence of being able to plan and manage delivery in a complex multi project environment
Experience of leading cost saving activities

Job Responsibility

Provide senior technical leadership by Contributing to the ServiceNow roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle
Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the ServiceNow roadmap
Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly
Validate and review the team’s design work to ensure architectural conformance
Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes
Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product
Continuously expand knowledge of ServiceNow platform through certifications, webinars, case studies, training, community engagement, and other resources
Demonstrate expert development practices on the ServiceNow platform, particularly in ITSM, CSM , Portal and AI\PI
Develop and deploy ServiceNow solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions. his involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between ServiceNow and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks

What we offer

Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme
minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

ServiceNow Engineer

In this contingent resource assignment, the Software Engineer will consult on co...

Location

United States , Concord

Salary:

79.00 - 85.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

ServiceNow development (enterprise‑level)
Third Party Risk Management (TPRM) module experience
AI / GenAI experience (preferred)
Strong JavaScript & ServiceNow scripting (business rules, client scripts, UI policies, ACLs)
Ability to troubleshoot medium‑to‑complex ServiceNow configuration and scripting issues
5+ years of Software Engineering experience, or equivalent through work, consulting, training, military experience, or education

Job Responsibility

Lead complex, company‑wide technology initiatives with broad impact
Develop standards and best practices for large‑scale engineering solutions
Design, code, test, debug, and document ServiceNow solutions
Configure and customize ServiceNow modules, especially TPRM
Build and enhance business rules, client scripts, script includes, UI policies, ACLs, and more
Troubleshoot medium‑to‑complex ServiceNow configuration and scripting issues
Implement integrations and leverage Flow Designer
Utilize AI/GenAI tools to enhance platform capabilities
Collaborate with senior technical experts and external industry groups
Lead projects, mentor peers, and influence engineering decisions

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and library of technical/leadership courses/books/seminars after 6+ months
Certification discounts

HR Technology Solutions Manager

The overall objective of the role is to improve the employee and manager experie...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience running global Technology Projects
Extensive background in user experience design
Extensive knowledge of HR functionality and usage in Workday and Service Now
Experience designing and leading requirement workshops to brainstorm, collaborate across multi disciplinary teams
Team management experience preferred
Experience working with AI preferred

Job Responsibility

Responsible for the ensuring the effectiveness of technology solutions within the HR function utilizing AI, Workday and ServiceNow systems to design and enhance the Employee and Manager experience, managing a small team in identifying and testing new initiatives , working with the technology team and HR process owners to create innovative and systemic solutions
Identify priorities and opportunities for re-engineering, improved functionality and quality change management
Communicate effectively and present designs utilising data and different techniques to identify and understand users and their needs
Employ a wide range of skills, interviewing users, creating detailed requirements and plans. Using data, facilitating requirement-gathering workshops, presenting research findings to optimize the employee and manager experience
Understand and help resolve design-centric process and technology disconnects across varying levels of complexity and risk
Communicate effectively across the organisation, making complex and technical information simple and accessible for non-technical audiences
Lead usability testing, user research sessions and other evaluations as necessary to validate technical designs
Effectively partner with global development teams across multiple systems
Measure, monitor and report impact, timelines, budget and progress to senior stakeholders

Fulltime

Automation & AI Intern

We are looking for a motivated and curious Automation & AI Intern to join our te...

Location

Poland , Warsaw

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

A current student of the fields in Computer Science
Familiar with the basics of Python or JavaScript/TypeScript
Interested in low-code platforms and automation (experience with n8n, Power Automate, ServiceNow, or Power BI is a plus)
Curious about GenAI and modern AI agents, with a willingness to experiment and learn quickly
Familiar with Git/GitHub and cloud platforms (Azure, AWS, GCP) – considered an advantage
Equipped with strong communication and teamwork skills, able to document and share findings clearly
Full of energy, eagerness to learn, and drive to explore the future of automation and AI

Job Responsibility

Support the team in building and testing automation solutions using low-code platforms (e.g., n8n, Microsoft Copilot Studio, ServiceNow, KNIME)
Assist in running proof-of-concepts (PoCs) for AI/agent-based automation under the guidance of senior developers
Proactively identify and interpret application usage patterns within Google Analytics, formulating data-driven recommendations to drive continuous application improvement
Design, build, and maintain robust Power BI dashboards to visualize and monitor data related to onboarding efficiency, data completeness, and overall data quality
Explore new AI and automation technologies (e.g., GenAI, agent frameworks, Model Context Protocol) and prepare short research notes or demos
Help maintain automation platforms by contributing to basic DevOps tasks (CI/CD pipelines, monitoring, documentation)
Document findings, prepare presentations, and contribute ideas to innovation discussions

What we offer

Employment based on a civil-law contract (minimum 6 months)
Hybrid work mode with a modern office in Warsaw
Flexible working hours and full support during your exam sessions
Practical knowledge sharing within international team
Learning and mentoring support from best Experts in the field
A dynamic work environment with a friendly atmosphere
Prepaid Lunch Card Pluxee
Special offer for MultiSport Student
5 days of paid leave after 6 months of work as an intern

Parttime

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Digital Content and Governance Lead

The HR Partnership & Delivery (HRP&D) - Digital Content & Governance Lead strate...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Exceptional communication and interpersonal skills, building strong relationships and influencing stakeholders at all levels, especially in change initiatives
A resilient, problem-solving, and adaptable mindset, comfortable with ambiguity and committed to continuous learning
Strong leadership in driving change, fostering adaptability, and managing stakeholder expectations during transitions
Demonstrated leadership upholding client and operational excellence, promoting accountability, and fostering a collaborative, inclusive team
Strategic thinking with an optimistic, curious approach to change, proactively identifying future needs and driving innovative solutions
Ability to value diverse perspectives, show empathy, and encourage open dialogue for collective goals
Extensive experience in content governance, knowledge management, or similar roles within large, complex HR or enterprise environments
Proficiency with enterprise knowledge repositories and HR service delivery platforms (e.g., ServiceNow HR Help Centre, Microsoft SharePoint)
Proven track record translating business requirements into clear, actionable user stories for system development
Awareness of process improvement methodologies (e.g., Lean, Six Sigma) with demonstrated ability to identify and implement efficiency gains in content and knowledge management

Job Responsibility

Lead content governance for key HR knowledge repositories (Citi For You, ServiceNow HR Help Centre, Citi Assist), ensuring relevance and integrity
Develop and execute strategies to prepare HR knowledge content for advanced technologies like AI and LLMs
Drive content evolution by collaborating with senior cross-discipline HR stakeholders, achieving consensus on presentation and accuracy
Manage the end-to-end content lifecycle: approvals, managing legacy materials, and ensuring content meets audience needs via available technologies, in coordination with peer governance leads
Act as a critical liaison between HR and technology partners, ensuring business requirements for content platforms are documented, understood, and prioritised
Empower content owner teams with tools and knowledge for robust content management and governance
Champion continuous improvement of HR knowledge content as you apply Lean methodologies to identify inefficiencies, and propose innovative solutions
Proactively simplify and standardise HR processes and technology solutions to enhance user experience and operational efficiency
Ensure rigorous accountability among process and content owners for content accuracy, timeliness, and compliance
Provide dedicated change management support to the HR Partnership & Delivery (HRP&D) team's initiatives, including impact assessment, communication strategies, and smooth transitions

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Incident & Problem Management Leader

The Senior Incident & Problem Management Leader plays a critical role within the...

Location

Bulgaria , Sofia

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem
Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management
Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication
Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers
Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements
Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved
Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions
Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams
Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives
Ensure process documentation is reviewed and updated at least every 6 months or upon material change

Senior ServiceNow Developer (AI)

InfoGrowth

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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