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Senior ServiceNow Business Process Consultant / Business Analyst

India, Delhi · Job Posted January 26, 2026
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Job Description

The Senior ServiceNow Business Analyst role requires 3-5 years of experience in ServiceNow consulting and business analysis. The candidate will lead client engagements, facilitate workshops, and document business requirements. Strong communication and Agile methodology knowledge are essential for success in this role.

Job Responsibility

  • Lead functional discovery sessions and process workshops to define client-specific business process solutions
  • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
  • Create dynamic collateral including process workflows, workshop presentations, and training materials
  • Partner with IT leaders and process owners to drive organizational readiness and solution adoption
  • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
  • Develop and maintain end-to-end process flows and gap analyses to support solution design
  • Prepare and execute test plans, facilitate UAT, and support go-live activities
  • Lead client training sessions and create user-friendly job aids to support platform adoption
  • Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
  • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
  • Collaborate with project leadership to ensure alignment between business goals and technical solutions

Requirements

  • 3-5 years of experience in ServiceNow consulting
  • 3-5 years of experience in business analysis
  • Proven ability to lead client workshops and translate business needs into actionable solutions
  • Strong understanding of Agile methodologies and experience supporting Scrum teams
  • Mandatory Certificates: CSA, CAD, CIS (minimum 1)
  • Excellent communication, facilitation, and documentation skills

What we offer

  • Work with top-tier clients and cutting-edge ServiceNow solutions
  • Be part of a collaborative, fast-paced, and growth-oriented consulting team
  • Make a meaningful impact by helping organizations transform their business processes

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