This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Senior ServiceNow Business Analyst role requires 3-5 years of experience in ServiceNow consulting and business analysis. The candidate will lead client engagements, facilitate workshops, and document business requirements. Strong communication and Agile methodology knowledge are essential for success in this role.
Job Responsibility:
Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
Collaborate with project leadership to ensure alignment between business goals and technical solutions
Requirements:
3-5 years of experience in ServiceNow consulting
3-5 years of experience in business analysis
Proven ability to lead client workshops and translate business needs into actionable solutions
Strong understanding of Agile methodologies and experience supporting Scrum teams
Mandatory Certificates: CSA, CAD, CIS (minimum 1)
Excellent communication, facilitation, and documentation skills
What we offer:
Work with top-tier clients and cutting-edge ServiceNow solutions
Be part of a collaborative, fast-paced, and growth-oriented consulting team
Make a meaningful impact by helping organizations transform their business processes