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Senior ServiceNow Business Analyst

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Devire

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Location:
Poland

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Category:
IT - Software Development

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Contract Type:
B2B

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Salary:

130.00 - 160.00 PLN / Month
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Job Description:

Devire IT Outsourcing is a form of cooperation dedicated to IT professionals, based on the principles of own business - B2B, implementing projects for clients running innovative and modern projects. Our client is a global leader in the FMCG industry with a recognizable brand and high standards of business. It is a company that pays attention to sustainable development and social responsibility.

Job Responsibility:

  • Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow-based solutions
  • Translate business needs into functional specifications and user stories aligned with Agile methodologies
  • Facilitate workshops and discovery sessions to identify process improvements and automation opportunities
  • Partner with developers and architects to design and validate scalable ServiceNow solutions
  • Conduct UAT planning, test case creation, and validation of delivered functionality
  • Ensure compliance with platform governance, security, and performance standards
  • Maintain documentation and knowledge base updates related to AppEngine workflows and enhancements
  • Act as a liaison between business units and technical teams, ensuring clarity and alignment throughout the development lifecycle
  • Support peer reviews and contribute to continuous improvement of delivery practices

Requirements:

  • Minimum 5 years of experience as a Business Analyst, including at least 3 years working with ServiceNow (strong hands-on experience with AppEngine, custom/scoped applications, and Flow Designer)
  • ServiceNow Certified System Administrator (CSA/SCA) – mandatory
  • Solid experience working in Agile/Scrum environments, including backlog management, sprint planning, and execution
  • Good understanding of ServiceNow modules such as ITSM, HRSD (knowledge of S2P is an advantage)
  • Experience with automated testing approaches and quality assurance practices is a plus
  • Ability to work independently in fast-paced, multinational or matrixed environments
  • Strong analytical, organizational, and communication skills with high attention to detail and quality focus

Nice to have:

  • Experience with automated testing approaches and quality assurance practices is a plus
  • Good understanding of ServiceNow module S2P is an advantage
What we offer:
  • Long-term cooperation
  • Equipment provided by the client
  • Benefits package

Additional Information:

Job Posted:
February 21, 2026

Work Type:
Remote work
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