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Senior ServiceNow Architect

https://www.citi.com/ Logo

Citi

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Location:
United States , Irving ▼

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

156160.00 - 234240.00 USD / Year
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Job Description:

We are seeking a highly skilled and experienced Senior ServiceNow Architect to join our team. This senior-level position will be responsible for the overall design, architecture, and implementation of ServiceNow solutions across our Service Now implementation. The ideal candidate will have deep expertise in the ServiceNow platform and will be responsible for ensuring the successful delivery of scalable and efficient solutions that meet business needs and align with IT best practices. As a Senior ServiceNow Architect, you will work closely with stakeholders, technical teams, and management to define and execute the long-term strategy for ServiceNow implementations and enhancements.

Job Responsibility:

  • Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy
  • Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs
  • Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations
  • Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects
  • Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment
  • Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy
  • Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance
  • Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances
  • Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows
  • Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs
  • Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance
  • Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges
  • Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality
  • Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs
  • Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency
  • Act as the primary technical liaison between business stakeholders, project managers, and development teams
  • Communicate complex technical concepts to non-technical stakeholders clearly and effectively
  • Collaborate with cross-functional teams to design and implement new ServiceNow capabilities
  • Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment
  • Develop and enforce security policies and procedures related to the ServiceNow platform

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience)
  • Experience: 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture
  • Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments
  • In-depth experience with a wide variety of ServiceNow modules (e.g., ITSM, HAM, SAM, IRM, VR, HRSD, CSM etc.)
  • Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions
  • Technical Skills: Expertise in ServiceNow platform architecture, custom development, and integration
  • Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API)
  • Knowledge of integration technologies such as REST, MID Server, and ServiceNow IntegrationHub
  • Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling
  • Certifications (Preferred but not required): ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation or Advanced ITIL Certification
  • Personal Attributes: Strong leadership, mentoring, and team-building skills
  • Ability to effectively communicate complex ideas and solutions to non-technical stakeholders
  • Exceptional problem-solving and troubleshooting skills
  • Detail-oriented with a focus on delivering high-quality, scalable solutions
  • Strong analytical skills and the ability to think strategically

Nice to have:

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation or Advanced ITIL Certification
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life insurance
  • accident insurance
  • disability insurance
  • wellness programs
  • paid time off packages
  • planned time off (vacation)
  • unplanned time off (sick leave)
  • paid holidays

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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