Senior ServiceNow Architect

• Lead the architecture and design of end-to-end ServiceNow solutions
• Collaborate with business stakeholders to understand requirements
• Define and maintain technical and functional roadmaps for ServiceNow deployments and upgrades
• Serve as a subject matter expert (SME) for technical direction
• Provide mentorship to junior architects, developers, and administrators
• Engage with stakeholders to define business requirements
• Ensure adherence to best practices for development and security
• Oversee integration efforts with other enterprise systems
• Lead development of custom applications and modules
• Implement third-party systems integrations
• Provide troubleshooting for complex ServiceNow incidents
• Recommend enhancements and drive business process automation
• Act as a technical liaison between stakeholders
• Ensure compliance with security policies and standards

• 10+ years of relevant experience in an Engineering role with commensurate experience in people management and at least 5 years focused on ServiceNow implementations, development, and architecture
• Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments
• In-depth experience with ServiceNow Sec Ops, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM etc.)
• Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions
• Experience working in Financial Services or a large complex and/or global environment
• Expertise in ServiceNow platform architecture, custom development, and integration
• Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API)
• Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub
• Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling
• Leadership, mentoring, and team-building skills
• Ability to effectively communicate complex ideas and solutions to non-technical stakeholders
• Exceptional problem-solving and troubleshooting skills
• Detail-oriented with a focus on delivering high-quality, scalable solutions
• Strong analytical skills and the ability to think strategically
• Project Management experience
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field or equivalent work experience
• Master’s degree preferred

Certifications like ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), and ITIL Certification

• medical
• dental & vision coverage
• 401(k)
• life
• accident & disability insurance
• wellness programs
• paid time off packages (vacation, sick leave, and holidays)