CrawlJobs Logo

Senior ServiceNow AI Engineer

coursera.org Logo

Coursera

Location Icon

Location:
India

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Coursera is looking for a capable, motivated ServiceNow AI Engineer who will work with the IT team to deliver impactful and innovative Agentic AI solutions on the ServiceNow platform. This individual contributor will be strong in ServiceNow integrations and skilled at architecting and applying intelligent AI solutions to workflows and automation. They must possess high motivation in learning innovative solutions. Experience with ServiceNow portals, workspaces, and Generative AI is a strong plus. In addition to ServiceNow, this role will also contribute to IT automation initiatives leveraging technologies such as Workato, Workday, Okta, and Slack. As part of a growing IT team, you will work in different areas, establish development best practices, and help create more efficient and effective methods to support the business. This role will have a special focus on ServiceNow architecture, integrations, and AI-driven automation to assess, implement, and maintain new services.

Job Responsibility:

  • Perform hands-on configuration and customization of the ServiceNow platform to support business processes across ITSM, ITAM, CMDB, HRSD, SPM, S2P, Legal, Employee Center, and Performance Analytics, with a focus on AI-readiness and leveraging tools like Document Intelligence
  • Design and deliver advanced ServiceNow integrations (IntegrationHub, REST/SOAP APIs, MID Servers, event-driven patterns) and architect Agentic AI solutions to enhance workflow automation, including building AI Agents in AI Studio and integrating Generative AI with Flow Designer
  • Develop and enhance ServiceNow portals and workspaces, embedding intelligent features such as AI Search configuration and Now Assist in Virtual Agent (VA), to provide modern, intuitive employee-facing experiences
  • Oversee day-to-day platform administration, including user management, access control, workflows, data integrity, and adherence to security and development standards across all AI and core platform components
  • Conduct thorough testing, quality assurance, and documentation of ServiceNow enhancements, updates, and AI-driven solutions, while ensuring quality and accuracy through effective Prompt Engineering and sharing best practices with stakeholders
  • Partner with IT and business teams to identify opportunities for platform growth, operational improvements, and intelligent automation that scale with Coursera’s needs, specifically focusing on expanding the conversational interface integration with Slack

Requirements:

  • 4+ years of experience in ServiceNow administration and platform development
  • Proven track record of designing and delivering solutions for major ServiceNow implementations
  • 2+ years of experience in architecting and implementing complex integrations (REST/SOAP, IntegrationHub) with external and internal systems
  • 1+ years of experience in the hands-on application and deployment of Agentic AI concepts or frameworks for workflow automation or intelligent service delivery
  • Expert-level knowledge of platform security (ACLs, BRs, Scripts), data modeling (CMDB), and a strong command of object-oriented Javascript within the ServiceNow ecosystem
  • ServiceNow certifications related to System Administration, ITSM, ITAM, SPM, HRSD, GRC, and Performance Analytics

Nice to have:

  • Experience developing and deploying ServiceNow portals and workspaces
  • Background in IaaS, PaaS, iPaaS, and SaaS integrations
  • ServiceNow certifications related to System Administration, ITSM, ITAM, SPM, HRSD, GRC, and Performance Analytics
  • A degree or equivalent experience, preferably in Information Technology, with experience in providing training or documenting training guides for non-technical users

Additional Information:

Job Posted:
January 05, 2026

Work Type:
Remote work
Icon
Coursera - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior ServiceNow AI Engineer

Software Engineer - ServiceNow

There are several federal teams implementing across CSM with no connection on wh...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sound knowledge on ServiceNow components
  • Javascript knowledge
  • Portal components and their interaction with each other
  • ServiceNow new products with each release
  • Operational understanding / experience of ITIL processes
  • Better understanding of how ServiceNow can be used better in BT landscape
  • Experience of project delivery in an agile environment
  • Ability to work in collaborative team environments
  • Evidence of being able to plan and manage delivery in a complex multi project environment
  • Experience of leading cost saving activities
Job Responsibility
Job Responsibility
  • Provide senior technical leadership by Contributing to the ServiceNow roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle
  • Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the ServiceNow roadmap
  • Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly
  • Validate and review the team’s design work to ensure architectural conformance
  • Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes
  • Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product
  • Continuously expand knowledge of ServiceNow platform through certifications, webinars, case studies, training, community engagement, and other resources
  • Demonstrate expert development practices on the ServiceNow platform, particularly in ITSM, CSM , Portal and AI\PI
  • Develop and deploy ServiceNow solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions. his involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between ServiceNow and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks
What we offer
What we offer
  • Annual On target bonus 10% (personal and company multipliers)
  • BT Pension scheme
  • minimum 5% employee contribution, BT contribution 10%
  • Life Assurance
  • Direct share scheme
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership
  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Read More
Arrow Right

HR Technology Solutions Manager

The overall objective of the role is to improve the employee and manager experie...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience running global Technology Projects
  • Extensive background in user experience design
  • Extensive knowledge of HR functionality and usage in Workday and Service Now
  • Experience designing and leading requirement workshops to brainstorm, collaborate across multi disciplinary teams
  • Team management experience preferred
  • Experience working with AI preferred
Job Responsibility
Job Responsibility
  • Responsible for the ensuring the effectiveness of technology solutions within the HR function utilizing AI, Workday and ServiceNow systems to design and enhance the Employee and Manager experience, managing a small team in identifying and testing new initiatives , working with the technology team and HR process owners to create innovative and systemic solutions
  • Identify priorities and opportunities for re-engineering, improved functionality and quality change management
  • Communicate effectively and present designs utilising data and different techniques to identify and understand users and their needs
  • Employ a wide range of skills, interviewing users, creating detailed requirements and plans. Using data, facilitating requirement-gathering workshops, presenting research findings to optimize the employee and manager experience
  • Understand and help resolve design-centric process and technology disconnects across varying levels of complexity and risk
  • Communicate effectively across the organisation, making complex and technical information simple and accessible for non-technical audiences
  • Lead usability testing, user research sessions and other evaluations as necessary to validate technical designs
  • Effectively partner with global development teams across multiple systems
  • Measure, monitor and report impact, timelines, budget and progress to senior stakeholders
  • Fulltime
Read More
Arrow Right

Senior Process Improvement Specialist

The Senior Process Improvement Specialist will drive operational excellence acro...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
welovesalt.com Logo
Salt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years in Process Engineering within Cloud or Data Center operations
  • Hands-on experience with ServiceNow, ITIL, and process mapping tools (Miro/Lucid chart/Tableau or any other)
  • Proven ability to design and deploy automation solutions via no-code/low-code platforms
  • Bachelor’s degree in a relevant field
  • Lean Six Sigma (Green/Black Belt), ITIL, or Project Management (PMP/Prince2) certifications preferred
  • Must obtain a Federal Government Clearance
  • Must be based in Sydney
  • Must have unrestricted full work rights
Job Responsibility
Job Responsibility
  • Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations
  • Drive OKR Alignment: Translate organizational objectives into measurable outcomes
  • track and report progress using dashboards and KPIs
  • Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance
  • Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value
  • Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams
  • Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments
  • Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability
  • Fulltime
Read More
Arrow Right

Senior Infrastructure Operations Engineer

This is a hands-on, senior-level role for engineers who thrive close to the hard...
Location
Location
United States , Santa Clara; Kirkland; San Diego
Salary
Salary:
55.00 - 62.50 USD / Hour
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5+ years of experience in infrastructure operations, datacenter engineering, DevOps, or SRE roles
  • Strong Linux administration fundamentals
  • Hands-on experience with: Networking basics (routing, switching, VLANs, DNS, firewalls, load balancing)
  • Hands-on experience with: Automation/scripting (Python, Bash, PowerShell)
  • Hands-on experience with: Tools such as Ansible, Terraform, or equivalent
  • Experience supporting on-prem hardware environments (rack/stack, lifecycle troubleshooting)
  • Proven ability to troubleshoot quickly under pressure
  • Clear written and verbal communication skills
  • Highly self-directed
  • able to operate without micromanagement
Job Responsibility
Job Responsibility
  • Deploy and validate server racks in ServiceNow datacenters using existing automation workflows
  • Respond to Linux server and network infrastructure incidents with urgency and precision
  • Execute daily infrastructure operations, including dashboards and reporting
  • Improve runbooks, SOPs, troubleshooting documentation, and operational playbooks
  • Execute orchestration workflows (e.g., Flow Designer calling Ansible, Python automation)
  • Leverage AI tools to improve speed, accuracy, and efficiency in operations work
What we offer
What we offer
  • Access to elite enterprise datacenter initiatives
  • Hands-on operational ownership inside a world-class cloud organization
  • A culture that values automation, execution excellence, and growth
  • A pathway into DevOps, infrastructure automation, and hyperscale engineering
  • Fulltime
Read More
Arrow Right

Senior Technical Program Manager

In this role, the Senior Technical Program Manager will be responsible for under...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Partner with multiple internal and external stakeholders including product teams, Software Engineering, Suppliers, Security, Procurement, Legal, and Finance to design technical solutions across feature areas
  • Identify risks and propose data-driven mitigations
  • Define success criteria and create relationships for implementing features for complex cross-functional projects
  • Coordinate and ensure alignment across organizations
  • Deliver on roadmap for multiple feature groups, track project schedules, develop staging and implementation plans, and manage governance programs
  • Drive continuous improvements by validating use cases and writing test cases from scratch
  • Lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements
  • Apply a continuous improvement mindset and collaborate with stakeholder organizations across the company including Security, Procurement, Finance, and Legal to infuse AI-driven transformation in our software asset management program
  • Establish and govern methodologies for ensuring proper acquisition, deployment, usage, optimization, entitlement compliance, and renewal of software licenses
  • Manage supplier relationships and contracts, including license renewal negotiations and compliance audits
What we offer
What we offer
  • Relocation assistance is available
  • Fulltime
Read More
Arrow Right

Senior Systems Administrator

Naughty Dog is seeking a Senior Systems Administrator to join our IT team in sup...
Location
Location
United States , Santa Monica
Salary
Salary:
149000.00 - 187200.00 USD / Year
naughtydog.com Logo
Naughty Dog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a bachelor’s degree in Computer Science or related field, MCSE certification, or equivalent education + experience
  • Must have 10+ years experience administrating and supporting a large, highly distributed, studio environment in media, entertainment or games industries
  • Must have experience supporting artists, designers, and engineers through the development and release of at least 2 completed titles or projects
  • Expert understanding of Windows server 2022 and later
  • Expert understanding of Unbutu 20.04 and later
  • Expert troubleshooting skills for server and desktop hardware
  • Strong understanding of TCP/IP networking and routing
  • Strong understanding of Intel and AMD Server Hardware
  • Strong understanding of deployment tools such as Windows Deployment Services, Microsoft Deployment Toolkit
  • Strong understanding of virtualization technologies such as VMWare and Hyper-V
Job Responsibility
Job Responsibility
  • Serve as the on-site technical expert and domain administrator for Windows and Linux operating systems
  • Serve as the primary administrator of applications, user accounts, operating systems and tools such as Active Directory, DNS, DHCP, and Group Policy
  • Performance monitoring and reporting of system performance, IT system operations, internal tools, patching tools, and virtual machines
  • On-going technical analysis of studio IT infrastructure to recommend potential improvements
  • Administration and support for various enterprise applications such Office 365, SharePoint, Slack, Zoom, MS Teams, JIRA, Confluence, Parsec, etc.
  • Administration and support of hybrid cloud infrastructure such as Azure and AWS
  • Administration of authentication platforms such as OKTA, Entra ID, Google Authenticator, etc.
  • Creation, deployment and management of Group Policies
  • Maintenance and auditing of domain and endpoint security
  • Configuration, deployment, and maintenance of Windows and Linux servers
  • Fulltime
Read More
Arrow Right
New

Paralegal

Randstad is currently seeking a motivated Paralegal to join a high-performing te...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 11, 2026
Flip Icon
Requirements
Requirements
  • Proven ability to interpret technical or legal documents and conduct relevant research to maintain up-to-date knowledge of governing legislation
  • Ability to make appropriate decisions based on policies and precedents
  • Strong written and verbal skills, including the ability to draft professional submissions
  • Demonstrated ability to work independently, adjust priorities quickly, and complete high volumes of work within established time frames
  • A university degree in Law, Social Work, Psychology, Behavioural Science, Human Services, or Social Welfare
  • Must undergo a National Criminal History Check and relevant disciplinary action checks
Job Responsibility
Job Responsibility
  • Review file information and conduct in-depth analysis to determine the sufficiency of evidence for recommendations
  • Apply relevant legislative knowledge and legal experience to conduct risk assessments
  • Prepare technical reports, recommendations, and high-quality correspondence reflecting clear legal reasoning
  • Act as a point of contact for enquiries and provide advice on legislative and procedural matters
  • Proactively manage a caseload to ensure appropriate prioritisation and the meeting of established objectives
  • Fulltime
!
Read More
Arrow Right
New

Data Entry Administrator

A large national infrastructure contractor is seeking a Temporary Data Entry Off...
Location
Location
Australia , Gold Coast, Queensland
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 19, 2026
Flip Icon
Requirements
Requirements
  • Previous experience in data entry, administration or document control
  • Strong accuracy and attention to detail
  • Good verbal and written communication skills
  • Confident using MS Office (Excel, Word, Outlook)
  • Able to work on-site in Ormeau
  • Available to start immediately
Job Responsibility
Job Responsibility
  • Enter and maintain commercial and project data with high accuracy
  • Assist with document control, procurement records, invoices and purchase orders
  • Support preparation of reports, spreadsheets and project documentation
  • Maintain organised filing systems (digital and hard copy)
  • Work closely with project managers and commercial staff to confirm information
  • Ensure confidentiality and data integrity at all time
What we offer
What we offer
  • Short-term role with stable weekly hours
  • Experience on a major infrastructure project
  • Supportive commercial and project team
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy