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GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.
Job Responsibility:
Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness
Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes
Capable of working independently as well as collaboratively with remote teams and clients
Design and develop queries, reports and dashboards
Design and configure ServiceNow modules and forms
Administer ServiceNow applications, including updating security and workflow configurations
Design and develop scoped applications as well as a service portal
Provide additional support based on subject matter expertise
Requirements:
Bachelor's with 8+ years (or commensurate experience)
Minimum of 6 years of overall IT experience
Minimum of 6+ years of experience as a ServiceNow developer in various roles
Thorough knowledge of the ServiceNow System
Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
Experience in REST, SOAP services, etc
An understanding of ITIL and/or ITIL Certified
Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
US citizenship is required to acquire a Top Secret Clearance
Nice to have:
ServiceNow Administrator Certification
ITIL Foundation Certified
ServiceNow Developer Certifications
ServiceNow Certified Implementation Specialist
What we offer:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content