Senior Service Provider Manager

• Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets.
• Defining targets and measuring performance based on Service Level Agreements (SLAs). You will manage the reporting and reviewing processes and provide analysis of the data.
• Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met.
• Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs.
• Monitoring the budgeting and invoicing processes, utilising your specialist knowledge of the operational processes and activities run by the 3PL.
• Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network.
• Supporting projects designed to improve the customer proposition as well as site efficiency.
• Representing the site’s interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards.
• Leading Zalando own employees on site.

• You possess a bachelor's degree (or equivalent) along with extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing.
• You are business fluent in English and Swedish
• German language skills would be an advantage.
• You have a proven track record in project management and operational management.
• You have extensive experience in contract management.
• You have excellent communication skills and a proven ability to build strong and successful internal and external stakeholder relationships.
• You demonstrate a high level of (data) analytical and reporting skills.

German language skills would be an advantage.

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 30 days of vacation a year
• Health and wellbeing options