Senior Service Provider Manager Job at Zalando Sverige (Berlin)

Senior Service Provider Manager

As Senior Service Provider Manager (Senior SPM), you will co-shape our outsourci...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Proven experience in Service Provider Management as a client/provider
Excellent numerical and solid analytical skills, including the ability to plan budgets and scenarios for use cases
Exceptional people and communication skills including the ability to adjust communication to different roles, well-trained cultural sensitivities
Proven track record in long term Relationship Management
Collaborate effectively and work autonomously
Enjoy getting the job done and find joy in finding solutions
Fluent in English
Available to travel within and outside of Europe approx. 2-3 weeks per quarter

Job Responsibility

Co-shape our outsourcing strategy, focusing on creating, maintaining, and developing a global Service Provider network
Foster win-win relationships with your assigned Service Provider focusing on both efficiency and effectiveness
Budget planning and adherence
Lead your dedicated Service Provider overseeing operations of Zalando’s customer care outsourced volumes (operations, quality assurance, invoicing, compliance)
Monitor, analyse and evaluate SP performance against a set of KPIs (SL, CSAT etc.) and ensure budget adherence
Lead a group of internal or external stakeholders to achieve overall team targets
Drive commercial optimisation by proactively modeling financial projections and 'what-if' scenarios and quantifying their measurable impact
Contribute to shape Zalando’s Customer Care strategy and ensure its reflection across your dedicated Service Provider(s)
Actively role in jointly initiating and executing projects or programs that will enhance the social, cultural, or economic well-being of Zalando’s Customer Care and Zalando as a whole

Fulltime

Senior Service Provider Manager

As Senior Service Provider Manager (Senior SPM), you will co-shape our outsourci...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

You have proven experience in Service Provider Management as a client/provider.
You have excellent numerical and solid analytical skills, including the ability to plan budgets and scenarios for use cases.
You have exceptional people and communication skills including the ability to adjust communication to different roles, well-trained cultural sensitivities.
You have a proven track record in long term Relationship Management.
You collaborate effectively and work autonomously.
You enjoy getting the job done and find joy in finding solutions.
You are fluent in English.
You are available to travel within and outside of Europe approx. 2-3 weeks per quarter.

Job Responsibility

co-shape our outsourcing strategy, focusing on creating, maintaining, and developing a global Service Provider (SP) network
foster win-win relationships with your assigned Service Provider focusing on both efficiency (cost/effort) and effectiveness (value added)
Budget planning and adherence
lead your dedicated Service Provider overseeing operations of Zalando’s customer care outsourced volumes (operations, quality assurance, invoicing, compliance), including monitoring, analysing and evaluating SP performance against a set of KPIs (SL, CSAT etc.) and to ensure budget adherence
leading a group of internal or external stakeholders to achieve overall team targets
drive commercial optimisation by proactively modeling financial projections and 'what-if' scenarios and quantifying their measurable impact
contribute to shape Zalando’s Customer Care strategy and ensure its reflection across your dedicated Service Provider(s)
have an active role in jointly initiating and executing projects or programs that will enhance the social, cultural, or economic well-being of Zalando’s Customer Care and Zalando as a whole.

Fulltime

New

Senior Customer Service Manager

We're looking for an experienced Senior Customer Service Manager to lead multipl...

Location

Curaçao , Willemstad

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Demonstrable experience working within a customer-centric service centre
Strong leadership abilities, with experience in coaching, mentoring, and developing staff
Proven success managing multiple and large-scale teams
Ability to analyse data and trends
Excellent verbal and written communication skills
Strong problem solving skills
Proficient in MS Office programs including Excel, PowerPoint, Teams, OneNote and Outlook
Business fluent Dutch and English are required for this role.

Job Responsibility

Take overall accountability for operational performance within your area of responsibility, monitoring key performance indicators and implementing strategies aligned with our global objectives
Managing service level agreements, optimising resource allocation to balance service and sales activities whilst developing strategies to enhance sales conversion within service interactions
Through regular performance reviews, analyse and interpret deviations in key metrics, identifying trends and collaborating with other departments to implement improvement measures
Leading process improvement initiatives, standardising operating procedures across teams and implementing best practices for efficiency and quality enhancement
Establish and expand strategic partnerships, participating in cross-functional initiatives to improve customer experience and representing the service organisation in stakeholder meetings
Providing disciplinary and professional leadership to direct reports, setting clear performance expectations, conducting regular one-on-ones, and identifying development opportunities whilst creating succession plans for key positions.

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Senior Service Engineering Manager

Microsoft Advertising empowers advertisers worldwide to reach their growth goals...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
3+ years people management and/or leadership experience. Proven experience as a Software Engineering Manager or similar role in a software development setting
3+ years of experience with programming languages such as Python, C#, or JavaScript, with experience in developing scripts and automation tools for data analysis and manipulation, as well as understanding of automation and scripting skills
3+ years of customer service and supporting operational excellence and best practices

Job Responsibility

Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support to drive high performance and career growth
Deliver results through empowerment and accountability by modeling Microsoft's leadership principles and fostering a solid, inclusive team culture
Drive process simplification, standardization, and automation to improve operational efficiency, service reliability, and scalability
Own and drive the adoption and operational effectiveness of AI-enabled support and automation platforms, including Copilot and emerging AI technologies, to improve scalability, efficiency, and service reliability
Partner closely with engineering, business, and technical leaders across the organization to plan and execute high-impact initiatives
Provide technical leadership on large-scale systems, incident management, and service reliability, ensuring effective resolution of complex issues and prevention of recurrence
Identify, assess, and respond to security risks and emerging threats, reprioritizing automation and tooling as needed
Use data and insights to detect trends, prevent fraud and abuse, protect advertiser ROI, and ensure user safety across the Microsoft Advertising ecosystem
Build solid cross-group relationships, promote knowledge sharing, and mentor engineers to deliver solutions with meaningful customer and business impact

Fulltime

Provider Contracting Senior Manager, AVP Network Management

Join Cigna Healthcare, a division of The Cigna Group, to shape the future of our...

Location

United States of America , Seattle

Salary:

127900.00 - 213100.00 USD / Year

The Cigna Group

Expiration Date

Until further notice

Requirements

7+ years of provider contracting and negotiation experience with complex delivery systems
Proven track record managing senior-level provider relationships
Leadership experience, including mentoring direct reports and supporting talent development
Deep knowledge of reimbursement methodologies, including value-based and incentive-driven models
Proven relationship-building skills, with demonstrated success building external partnerships and navigating integrated delivery systems
Strong communication skills, with the ability to influence provider and sales audiences
Advanced problem-solving, decision-making, negotiation, and financial analysis skills
Proficiency with Microsoft Office
Ability to travel as needed

Job Responsibility

Lead and develop a high-performing contract team, fostering a culture of growth, collaboration, and accountability
Drive contracting and network strategies across our Commercial business and other product lines to strengthen market competitiveness
Negotiate complex fee-for-service and value-based contracts with health systems, hospitals, and large provider groups to improve affordability and quality
Build and maintain trusted provider partnerships, expanding value-based opportunities and advancing local market strategy
Champion cross-market and cross-functional initiatives that support broader business goals
Collaborate with matrix partners (i.e., Claims, Medical Management, Credentialing) to ensure smooth operations and aligned execution
Identify opportunities to advance value-based contracting and expand new risk-based arrangements, supported by strong financial impact analyses, performance modeling, and scenario planning
Oversee provider relationship management, competitive landscape awareness, and accurate, timely contract loading and network implementation

What we offer

Annual bonus plan
Medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

Fulltime

Senior Client Service Manager

This role is responsible for managing the end-to-end delivery of multiple advert...

Location

Australia , Sydney

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

5+ years’ experience in digital media, preferably within programmatic and/or mobile
Strong experience across advertising technology platforms (e.g. MOAT, IAS, DCM, ad servers, DSPs)
Proven ability to lead client relationships, driving strategy, communication, and outcomes
Excellent written and verbal communication skills
Strong understanding of client objectives and programmatic success metrics
Highly organised with strong time management skills and the ability to manage multiple priorities
Confident working both independently and collaboratively within a team
Advanced skills in Excel and PowerPoint
Strong analytical and problem-solving skills, with the ability to interpret data across multiple platforms
Technically proficient, with strong commercial acumen

Job Responsibility

Partner with clients to identify, develop, and implement solutions that meet their key objectives
Consult and educate clients on product capabilities, solutions, and best practices
Analyse campaign data and insights to inform strategy, optimisation, and implementation
Build and maintain strong relationships with clients and agency partners (media, creative, marketing)
Deliver regular reporting that clearly demonstrates campaign performance and outcomes
Identify and present upweight and upsell opportunities to drive incremental revenue
Lead end-to-end client experience, ensuring delivery against KPIs and SLAs
Collaborate cross-functionally to align internal teams and deliver on client objectives
Maintain accurate pipeline tracking, including monthly budget allocations
Develop and present post-campaign analysis (PCA) to clients and agencies

Fulltime

Senior Service Delivery Manager

As a Senior Service Delivery Manager at Made Tech, you will play a critical role...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

55000.00 - 65000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Ability to multi-task and confidently prioritise for yourself and others
Expressing confidence when faced with challenging situations
Make fast, sound decisions whilst under pressure
Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring
Solution focussed and outcome driven
Implement incident and problem management processes using best practice such as ITIL or Agile Service Management
Coordinate and manage the resolution of major incidents and subsequent root cause analyses
Champion governance, risk and engagement processes and be responsible for others following the processes
Manage change using robust change management processes that prevent scope creep
Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc

Job Responsibility

Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes
Manage your team’s capacity and measure success against contractual commitments such as SLAs and KPIs
Manage risks and issues that arise, providing regular reports to both internal and external stakeholders
Identify ways to improve and contribute beyond day-to-day delivery

What we offer

30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
part time remote working
Paid counselling as well as financial and legal advice
flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

Senior Manager, Client Service Teams

The Senior Client Service Manager will play a key role in advancing the firm’s c...

Location

United States , Palo Alto; San Francisco; New York; Century City; Los Angeles

Salary:

147050.00 - 220800.00 USD / Year

Wilson, Sonsini, Goodrich & Rosati

Expiration Date

Until further notice

Requirements

7+ years of experience in related field, preferably in a law firm or professional services environment
Bachelor’s degree required
Strong customer service ethic
Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others
Exemplary communication skills, both verbal and written
Extremely detail-oriented, with superior proofreading and fact-checking skills
Strong project management skills with the ability to manage multiple priorities/deadlines
Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel
Aptitude for learning new software, systems, databases, and procedures quickly
Ability to work both independently and collaboratively in hybrid team environments

Job Responsibility

Lead and manage select clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines
Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities
Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors
Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams
Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives
Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings
Work closely with the Events team to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking
Track and report on metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement
Champion knowledge-sharing initiatives within the firm related to CSP clients and sector trends, supporting training, client debriefs, and internal updates
Contribute to special projects and strategic initiatives as directed by various leadership stakeholders

What we offer

Highly competitive salary and benefits package
Discretionary year-end merit bonus based on performance

Fulltime

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Senior Service Provider Manager

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