Senior Service/Product Design Architect

• Designs and develops paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable
• Documents Internal Service Definitions for new service offers and service capabilities
• Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level
• Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs
• Ensures that designs meet the common and specific design principles to be applied to a service
• Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions
• Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements
• Analyzes pre-sales concepts and influence design decisions to ensure that they are operable, maintainable, scalable and robust through an end-to-end lifecycle
• Plans design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes
• Responsible for producing and maintaining all design documentation including blueprints and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle
• Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field
• Advanced experience working in an Information Technology environment, particularly within IT Operations
• Advanced relevant experience in similar role within a related environment
• Advanced experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services
• Advanced knowledge and understanding of IT industry environment and business needs
• Advanced relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Advanced communication skills (verbal and written) coupled with good questioning skills
• Advanced knowledge of systems and design thinking
• Advanced knowledge and understanding of the full software development lifecycle
• Advanced documentation skills, in particular business requirements
• Advanced analytical and research skills
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Ability to persuade, negotiate and influence key stakeholders
• Ability to establish and manage processes and practices through collaboration and the understanding of business

Relevant certifications such as Scaled Agile and ITIL are beneficial