CrawlJobs Logo

Senior Service Operations Engineer

plus.net Logo

Plusnet

Location Icon

Location:
Hungary , Budapest

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Service Desk Engineer you'll be supporting our French language clients with their immediate needs, with Voice and Data tech on both Avaya and Cisco. Please note- you must speak fluent French to be considered for the role. The Advanced Network Technician 4 delivers hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

Job Responsibility:

  • You will do technical support for enterprise customers using technical skills aquired on internal trainings
  • You will support Voice and Data technology devices produced by Avaya and Cisco
  • You will coordinate the resolution end-to-end between customer, supplier and resolver teams
  • You will be involved in managing contractual obligations with suppliers
  • This role requires the colleagues to work in shifts
  • Delivers critical customer technical support for network, hardware, and infrastructure development
  • Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation
  • Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades
  • Defines the problem and develops system requirements and specifications
  • Prepares required documentation including program-level and user-level documentation
  • enhances existing software systems
  • Manages work and priorities through ticketing system and workflow
  • Collaborates with various stakeholders to remove project obstacles
  • Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
  • Participates in the migration, basic configuration and rollout of new or upgraded hardware
  • Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed
  • Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team

Requirements:

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Good stress management skills in a fast-paced demanding field
  • ITIL and Cisco troubleshooting experience
  • Customer support experience
  • Network experience OR French language skill
  • English on a fluent level
  • French on a fluent level
  • Troubleshooting
  • Customer Service
  • Escalation Management
  • Continuous Improvement
  • Network Delivery
  • Vendor Management
  • Network Security
  • Network Testing
  • Network Configuration
  • Technical Documentation
  • Network Integration
  • Event Management
  • Network Implementation
  • Requirements Management
  • Incident Management

Nice to have:

  • Good stress management skills in a fast-paced demanding field is an advantage
  • ITIL and Cisco troubleshooting experience is an advantage
  • Customer support experience is an advantage
  • Fresh graduates are welcome

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Plusnet - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Service Operations Engineer

Senior Software Engineer, Operations Automation

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem so...
Location
Location
Salary
Salary:
190000.00 - 220000.00 USD / Year
pomelocare.com Logo
Pomelo Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have a strong foundation in computer science and at least two years of experience building and shipping high-quality software
  • Have hands-on experience with AI/ML tools, LLMs and API integrations for automation
  • Can quickly build both frontend interfaces and backend services using modern frameworks
  • Act as a high-trust owner of systems that may handle sensitive data or business-critical logic
  • Stay updated on the latest AI models and tools, and apply that knowledge to cross-functional automation projects
Job Responsibility
Job Responsibility
  • Develop and maintain internal tools and systems that automate existing work and increase employee productivity using AI
  • Use AI as much as possible to automate your own process of creating this software
  • Collaborate with teams across the business to understand pain points and identify high-impact automation opportunities, then ensuring that they are adopted and deliver obvious value
  • Rapidly prototype small AI-enabled utilities or automations and deploy them into production swiftly
  • Supervise AI choices in architecture and technologies and debug complex systems when AI cannot handle them
What we offer
What we offer
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
  • Fulltime
Read More
Arrow Right

Senior Engineer, Cloud Financial Operations

The Senior Engineer, Cloud Financial Operations develops and evolves technical n...
Location
Location
United States , Bellevue
Salary
Salary:
100100.00 - 180600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years technical engineering and analytics experience
  • ability to demonstrate depth of knowledge and skill in a technical area
  • self-motivated and able to work well under pressure
  • clear business and technical writing skills
  • ability to work cooperatively with others on a team
  • analytical and systematic thinking skills
  • ability to anticipate implications and prepare for contingencies
  • ability to communicate goals supporting the business mission
  • ability to gain others' support for ideas
  • legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • understand system protocols and data flows
  • lead and deliver network and service architecture, design strategies, and standards
  • create, adapt, or revise reporting and analytics tools
  • validate and enhance network architecture
  • prepare executive summaries of activities
  • collaborate with technical teams and provide solutions
  • lead or contribute to engineering projects
  • continuously learn existing and new technologies
What we offer
What we offer
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • paid parental and family leave
  • family building benefits
  • child care subsidy
  • tuition assistance
  • Fulltime
Read More
Arrow Right

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
Not provided
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) solve problems & challenges
  • Great communications skills, founded in being a good listener
  • Advanced understanding of support tools, techniques and how technology is used to provide services
  • Advanced understanding of operating systems, business applications, printing systems and network systems
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • Advanced experience and knowledge of working with the Microsoft 365 Platform
  • Must be able to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing client experience
  • Advanced knowledge of IT applications, software & hardware
  • The ability to speak both Geek and Human
Job Responsibility
Job Responsibility
  • Work on and resolve escalated service desk tickets
  • Delight our clients with a friendly, quick and helpful experience
  • Provide the client with advanced remote troubleshooting
  • Remote hardware maintenance and support
  • Use our ticketing system to work on and resolve service desk tickets & service requests
  • Managing and recording all work though our ticketing system
  • Make sure that client documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our processes
  • Fulltime
Read More
Arrow Right

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
  • Excellent communication skills (written & verbal)
  • Language - English & French
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Advise users on the appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Log all calls in the Service Desk Call Logging system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.
What we offer
What we offer
  • Inclusive and respectful work environment
  • Positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Senior Engineer

Service Desk Senior Engineer-Service Support position at Sopra Steria, a major T...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of Operating Systems (Windows 10 & Windows 11)
  • MS Office
  • Outlook
  • MS Teams
  • Azure AD
  • on-prem Active Directory
  • M365
  • Defender
  • VPN
  • ServiceNow
Job Responsibility
Job Responsibility
  • Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
  • Assist users with hardware, application, and software problems via phone, self-service, email, and chat within the time specified by the agreed service levels
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that the problems highlighted are followed up on
  • Maintain procedures that are compliant with ITIL, the company's quality management system
  • Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Tracking and documenting any changes made to the KB article and creating of KB article
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Senior Security Operations Engineer II

As a Senior Security Operations Engineer, you’ll play a key role in ensuring the...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in operations, site reliability, or infrastructure engineering roles
  • Strong experience securing and managing cloud environments (e.g., AWS, Azure) and containerized workloads
  • Deep understanding of Linux systems, networking, distributed systems, and their associated security controls
  • Proficiency in automation, scripting, and security tooling integration to streamline operations and enforcement
  • Experience with security monitoring, alerting, SIEM platforms, and observability tools
  • Solid grasp of CI/CD practices with integrated security testing and compliance checks
  • Experience managing Kubernetes clusters and running containerized workloads in production
  • Experience with deploying and administrating any of the following: scalable cloud native secrets solutions such as AWS KMS, Azure KeyVault
  • PKI solutions such as EJBCA, Smallstep, Venafi
  • or vaulting solutions such as Hashicorp Vault
Job Responsibility
Job Responsibility
  • Implementing and improving automated security checks in CI/CD pipelines to prevent vulnerabilities from reaching production
  • Writing, reviewing, and maintaining security-focused infrastructure-as-code for scalable and compliant deployments
  • Investigating security incidents, performing root cause analysis, and implementing long-term mitigation strategies
  • Collaborating with developers to develop new features, services, and infrastructure requirements
  • Enhancing security observability through improved log collection, metrics, and alerting configurations
  • Maintaining and improving security runbooks, incident response playbooks, and internal security tooling for operational efficiency
  • Resolve security/infrastructure incidents by participating in high impact/high visibility incidents as a participant and ideally as an incident commander
  • Maintain and secure critical infrastructure components such as PKI (Public Key Infrastructure) and IAM ( Identity & Access Management) systems, ensuring reliability, scalability, and compliance with organizational and industry security standards
  • Build and maintain secure, reliable, and scalable infrastructure that protects core services and sensitive data
  • Troubleshoot and resolve complex operational and system-level issues across environments
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right

Senior Security Operations Engineer II

As a Senior Security Operations Engineer, you’ll play a key role in ensuring the...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in operations, site reliability, or infrastructure engineering roles
  • Strong experience securing and managing cloud environments (e.g., AWS, Azure) and containerized workloads
  • Deep understanding of Linux systems, networking, distributed systems, and their associated security controls
  • Proficiency in automation, scripting, and security tooling integration to streamline operations and enforcement
  • Experience with security monitoring, alerting, SIEM platforms, and observability tools
  • Solid grasp of CI/CD practices with integrated security testing and compliance checks
  • Experience managing Kubernetes clusters and running containerized workloads in production
  • Experience with deploying and administrating any of the following: scalable cloud native secrets solutions such as AWS KMS, Azure KeyVault
  • PKI solutions such as EJBCA, Smallstep, Venafi
  • or vaulting solutions such as Hashicorp Vault
Job Responsibility
Job Responsibility
  • Implementing and improving automated security checks in CI/CD pipelines to prevent vulnerabilities from reaching production
  • Writing, reviewing, and maintaining security-focused infrastructure-as-code for scalable and compliant deployments
  • Investigating security incidents, performing root cause analysis, and implementing long-term mitigation strategies
  • Collaborating with developers to develop new features, services, and infrastructure requirements
  • Enhancing security observability through improved log collection, metrics, and alerting configurations
  • Maintaining and improving security runbooks, incident response playbooks, and internal security tooling for operational efficiency
  • Resolve security/infrastructure incidents by participating in high impact/high visibility incidents as a participant and ideally as an incident commander
  • Maintain and secure critical infrastructure components such as PKI (Public Key Infrastructure) and IAM ( Identity & Access Management) systems, ensuring reliability, scalability, and compliance with organizational and industry security standards
  • Build and maintain secure, reliable, and scalable infrastructure that protects core services and sensitive data
  • Troubleshoot and resolve complex operational and system-level issues across environments
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right

Senior Resident Engineer – Service Provider Customer

The Resident Engineer will be required to develop and maintain expertise on the ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience
  • Proven experience in designing and managing large service Provider networks
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
  • Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Good Junos skills and understanding of product architectures
  • Good Service Provider background, large Enterprise/ISP network design & solution provider skills
  • The ability to work independently and to function in a team environment
  • Strong customer interface and presentation skills
  • Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer
  • Effective written communications as the status of Design projects and network problems must be regularly communicated
Job Responsibility
Job Responsibility
  • Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
  • Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
  • Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment
  • Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network
  • Acts as a customer technical liaison for HPE Networks support and development teams
  • Testing product features and functionality to provide solution post implementation to meet design requirement
  • Providing deployment guidance to ensure that implementations are consistent with design specifications
  • Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
  • Evaluating technical specifications for interoperability
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy