CrawlJobs Logo
Valtech Logo Valtech · IT - Administration

Senior Service Manager

Bulgaria · Job Posted April 16, 2026
Apply Position
Job Link Share

Job Description

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact.

Job Responsibility

  • Implement and manage operational support services for large international clients
  • Construct and manage support processes and teams in a complex vendor and client landscape
  • Set up and negotiate managed service contracts and SLAs
  • Monitor and manage service accounts, reporting and performance metrics
  • Lead incident, problem, change and request management processes
  • Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
  • Liaise with clients daily to maintain service quality and satisfaction
  • Contribute to continuous improvement in operational excellence and delivery processes
  • Manage security and privacy processes for your accounts
  • Share knowledge with peers and contribute to the Technology Run craft circle
  • Support pre-sales processes as needed

Requirements

  • 5+ years of relevant experience in ITIL-based processes and SLA management
  • Experience setting up managed services contracts and SLAs
  • Familiarity with Agile delivery methods such as SCRUM and Kanban
  • Understanding of DevOps principles
  • Experience working in an international and multicultural context with offshored teams
  • Excellent command of English (C2 level)

Nice to have

  • ITIL, ASL and/or BiSL certification
  • Experience with online commerce and/or experience platforms
  • Technical affinity to understand platform operations and support requirements
  • Strong client orientation, communication and interpersonal skills
  • Motivated to contribute to operational quality improvements

What we offer

  • Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance
  • Co-subsidized transportation & Multisport cards
  • Premium health insurance for fast and easy access to top healthcare services
  • Training policy for technical and other skills-related events, courses and certifications
  • Personal career development roadmap guided by performance evaluations
  • Self-care program offering psychological consultations & discussions for you and the team
  • Cozy office space designed for comfort and productivity
  • Exciting team events and company gatherings
Valtech - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Service Manager

8 matching positions

New

Senior Service Manager

Senior Service Manager - Residential, Supported Living & Outreach. £50,000 per a...
Location
Location
United Kingdom , Bicester
Salary
Salary:
50000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • Leadership experience in health, social care, or a related sector preferably with services for deaf or disabled people
  • Strong understanding of regulations, safeguarding, and quality standards
  • Experience leading change and improving services
  • A commitment to equality, access, and deaf inclusion
  • BSL skills are important, ideally qualified to Level 2 but are also considering those willing to learn (to a Level 2 standard, funded training is provided)
Job Responsibility
Job Responsibility
  • Lead and support Service Managers across London, Birmingham and Manchester, overseeing a small number of residential, supported living and outreach services
  • Be responsible for the quality, safety, and development of services, supporting change and implementation of new ways of working
  • Operational role with responsibility for regulation (including CQC), safeguarding, and service improvement, ensuring deaf people’s needs and culture are always at the centre
What we offer
What we offer
  • 25 days annual leave + 8 Bank Holidays + 2 Wellbeing Days
  • Pension scheme
  • 5 days of paid study leave per year for applicable courses of study
  • Long service annual leave rewards
  • 2 x death in service benefit
  • Fulltime
Read More
Arrow Right

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...
Location
Location
Italy
Salary
Salary:
Not provided
opentext.com Logo
OpenText
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in IT, Business, or related field
  • 10–15+ years’ experience in IT Service Management with enterprise customers
  • Proven track record managing large, complex managed services environments
  • Strong expertise in ITIL-based service governance (ITIL certification preferred)
  • Ability to lead global teams and influence senior stakeholders
  • Excellent communication, analytical, and problem-solving skills
  • Additional certifications such as PMP, Lean, or Six Sigma are an advantage
Job Responsibility
Job Responsibility
  • Full accountability for service delivery, SLA performance, and customer satisfaction
  • Leadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancements
  • Executive-level engagement through QBRs, governance, and trusted advisory relationships
  • Coordination of global cross-functional delivery teams and oversight of major incidents
  • Opportunity to standardize and enhance service management frameworks and best practices
  • Coaching and development of Service Managers and delivery leaders
  • Fulltime
Read More
Arrow Right

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...
Location
Location
Germany , Grasbrunn
Salary
Salary:
Not provided
opentext.com Logo
OpenText
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in IT, Business, or related field
  • 10-15+ years' experience in IT Service Management with enterprise customers
  • Proven track record managing large, complex managed services environments
  • Strong expertise in ITIL-based service governance (ITIL certification preferred)
  • Ability to lead global teams and influence senior stakeholders
  • Excellent communication, analytical, and problem-solving skills
Job Responsibility
Job Responsibility
  • Full accountability for service delivery, SLA performance, and customer satisfaction
  • Leadership of strategic service improvement initiatives, including optimisation, automation, and tooling enhancements
  • Executive-level engagement through QBRs, governance, and trusted advisory relationships
  • Coordination of global cross-functional delivery teams and oversight of major incidents
  • Opportunity to standardise and enhance service management frameworks and best practices
  • Coaching and development of Service Managers and delivery leaders
  • Fulltime
Read More
Arrow Right

Senior Service Manager

As a Senior Service Manager, you are passionate about experience innovation and ...
Location
Location
Ukraine
Salary
Salary:
Not provided
valtech.com Logo
Valtech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in ITIL-based processes and SLA management
  • Experience setting up managed services contracts and SLAs
  • Familiarity with Agile delivery methods such as SCRUM and Kanban
  • Understanding of DevOps principles
  • Experience working in an international and multicultural context with offshored teams
  • Excellent command of English (C2 level)
Job Responsibility
Job Responsibility
  • Implement and manage operational support services for large international clients
  • Construct and manage support processes and teams in a complex vendor and client landscape
  • Set up and negotiate managed service contracts and SLAs
  • Monitor and manage service accounts, reporting and performance metrics
  • Lead incident, problem, change and request management processes
  • Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
  • Liaise with clients daily to maintain service quality and satisfaction
  • Contribute to continuous improvement in operational excellence and delivery processes
  • Manage security and privacy processes for your accounts
  • Share knowledge with peers and contribute to the Technology Run craft circle
What we offer
What we offer
  • Medical insurance
  • Sports reimbursement budget
  • Home office support
  • A number of free psychological and legal consultations
  • Maternity and paternity leave support
  • Internal workshops and learning initiatives
  • English language classes compensation
  • Professional certifications reimbursement
  • Participation in professional local and global communities
  • Growth Framework to manage expectations and define the steps to move towards the selected career
  • Fulltime
Read More
Arrow Right

Senior Service Manager

At Valtech, you’ll find an environment designed for continuous learning, meaning...
Location
Location
Poland
Salary
Salary:
Not provided
valtech.com Logo
Valtech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in ITIL-based processes and SLA management
  • Experience setting up managed services contracts and SLAs
  • Familiarity with Agile delivery methods such as SCRUM and Kanban
  • Understanding of DevOps principles
  • Experience working in an international and multicultural context with offshored teams
  • Excellent command of English (C2 level)
Job Responsibility
Job Responsibility
  • Implement and manage operational support services for large international clients
  • Construct and manage support processes and teams in a complex vendor and client landscape
  • Set up and negotiate managed service contracts and SLAs
  • Monitor and manage service accounts, reporting and performance metrics
  • Lead incident, problem, change and request management processes
  • Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
  • Liaise with clients daily to maintain service quality and satisfaction
  • Contribute to continuous improvement in operational excellence and delivery processes
  • Manage security and privacy processes for your accounts
  • Share knowledge with peers and contribute to the Technology Run craft circle
What we offer
What we offer
  • 24 working days of paid vacation
  • National holidays covered
  • Sick leave (up to 20/year)
  • Unpaid leave (up to 20/year)
  • Medical insurance
  • Multisport card OR Multikafeteria
  • Maternity & paternity leave support
  • Internal workshops & learning initiatives
  • Professional certifications reimbursement
  • Participation in professional local & global communities
Read More
Arrow Right

Sales Platforms Service Manager-Senior Manager

We are seeking a Sales Platform Service Manager to ensure operational excellence...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in working with offshore teams and managing global support functions
  • Strong background in sales and customer support, with operational credibility
  • Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
  • Excellent decision-making and communication skills, with the ability to influence stakeholders
  • Minimum 3 years’ experience in the telecommunications industry
  • A degree in a quantitative subject or equivalent operational experience
Job Responsibility
Job Responsibility
  • Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
  • Conduct monthly service reviews, analyse performance, and track against agreed SLAs
  • Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
  • Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
  • Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
  • Own support process management, maintaining documentation and ensuring regular reviews
  • Oversee change request triage and allocate resources for monthly sprint testing
What we offer
What we offer
  • Opportunity to work on global platforms impacting enterprise-level operations
  • Exposure to cross-functional collaboration and strategic decision-making
  • A dynamic environment that encourages innovation and continuous improvement
Read More
Arrow Right
New

Account Service Manager Senior

The Account Service Manager Senior is responsible for providing highly advanced ...
Location
Location
United States of America , Meridian; Costa Mesa; Denver; Miami; Atlanta; South Portland; Mason; Grand Prairie; Richmond; Seattle
Salary
Salary:
86960.00 - 150006.00 USD / Year
elevancehealth.com Logo
Elevance Health
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
  • or any combination of education and experience which would provide an equivalent background.
Job Responsibility
Job Responsibility
  • Provides strategic planning and account management for large accounts
  • Directs and manages the administration of contractual requirements and obligations
  • Manages the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing account relationships at multiple levels throughout the customer's organization
  • Makes recommendations for improvements to meet customers' expectations
  • Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
  • Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
  • Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
  • Coordinates open enrollment meetings, renewal process and training sessions
What we offer
What we offer
  • Comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
  • Fulltime
Read More
Arrow Right
New

Senior Service Center Manager

This position is responsible for overall safety and compliance with state and fe...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
veolianorthamerica.com Logo
Veolia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to pass a DEA background check
  • Must have a valid driver's license
  • Ability to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator
  • High School Diploma or GED
  • Minimum of 5 years experience in hazardous waste industry
  • Minimum of 3 years management experience
  • OR Bachelor's degree in engineering or bio sciences (Chemistry / Environmental Science)
  • Minimum of 2 years experience in hazardous waste industry
  • Minimum of 2 years management experience
Job Responsibility
Job Responsibility
  • Assigns work to production crews and supervises their activities throughout the shift
  • Audits crews' performance for quality, quantity, safety conformance and utilization of resources to ensure maximum effectiveness
  • Continuously improve all aspects of health, safety and environmental performance
  • Manages staff in cooperation with Human Resources Department including onboarding, termination of employment, and career development
  • Monitors production schedules and progress to coordinate work between shifts
  • Reviews schedule board, shift reports, procedures and records for receiving, handling, storing, packaging and transporting materials to ensure accuracy, safety, efficiency and compliance with all applicable regulations, company policies, and Facility Operating Permits
  • Conducts activities to protect the wellbeing of employees, the public and the environment to ensure compliance with preventative measures by inspecting production area and equipment
  • Properly completing required inspection forms, identifying regulatory compliance and maintenance problems and implementing appropriate corrective actions
  • Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all personnel
  • Ensures all personnel are knowledgeable about any potential or known hazards and takes all necessary precautions
What we offer
What we offer
  • Paid time off policies
  • health insurance
  • dental insurance
  • vision insurance
  • life insurance
  • tuition reimbursement
  • paid volunteering
  • employer sponsored 401(k) plan commencing no later than January 1, 2027
Read More
Arrow Right