Senior Service Manager Job at Valtech

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...

Location

Italy

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Business, or related field
10–15+ years’ experience in IT Service Management with enterprise customers
Proven track record managing large, complex managed services environments
Strong expertise in ITIL-based service governance (ITIL certification preferred)
Ability to lead global teams and influence senior stakeholders
Excellent communication, analytical, and problem-solving skills
Additional certifications such as PMP, Lean, or Six Sigma are an advantage

Job Responsibility

Full accountability for service delivery, SLA performance, and customer satisfaction
Leadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancements
Executive-level engagement through QBRs, governance, and trusted advisory relationships
Coordination of global cross-functional delivery teams and oversight of major incidents
Opportunity to standardize and enhance service management frameworks and best practices
Coaching and development of Service Managers and delivery leaders

Fulltime

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...

Location

Germany , Grasbrunn

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Business, or related field
10-15+ years' experience in IT Service Management with enterprise customers
Proven track record managing large, complex managed services environments
Strong expertise in ITIL-based service governance (ITIL certification preferred)
Ability to lead global teams and influence senior stakeholders
Excellent communication, analytical, and problem-solving skills

Job Responsibility

Full accountability for service delivery, SLA performance, and customer satisfaction
Leadership of strategic service improvement initiatives, including optimisation, automation, and tooling enhancements
Executive-level engagement through QBRs, governance, and trusted advisory relationships
Coordination of global cross-functional delivery teams and oversight of major incidents
Opportunity to standardise and enhance service management frameworks and best practices
Coaching and development of Service Managers and delivery leaders

Fulltime

Senior Service Manager

At Valtech, you’ll find an environment designed for continuous learning, meaning...

Location

Bulgaria

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in ITIL-based processes and SLA management
Experience setting up managed services contracts and SLAs
Familiarity with Agile delivery methods such as SCRUM and Kanban
Understanding of DevOps principles
Experience working in an international and multicultural context with offshored teams
Excellent command of English (C2 level)

Job Responsibility

Implement and manage operational support services for large international clients
Construct and manage support processes and teams in a complex vendor and client landscape
Set up and negotiate managed service contracts and SLAs
Monitor and manage service accounts, reporting and performance metrics
Lead incident, problem, change and request management processes
Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
Liaise with clients daily to maintain service quality and satisfaction
Contribute to continuous improvement in operational excellence and delivery processes
Manage security and privacy processes for your accounts
Share knowledge with peers and contribute to the Technology Run craft circle

What we offer

Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance
Co-subsidized transportation & Multisport cards
Premium health insurance for fast and easy access to top healthcare services
Training policy for technical and other skills-related events, courses and certifications
Personal career development roadmap guided by performance evaluations
Self-care program offering psychological consultations & discussions for you and the team
Cozy office space designed for comfort and productivity
Exciting team events and company gatherings

Fulltime

Senior Service Manager

At Valtech, you’ll find an environment designed for continuous learning, meaning...

Location

Poland

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in ITIL-based processes and SLA management
Experience setting up managed services contracts and SLAs
Familiarity with Agile delivery methods such as SCRUM and Kanban
Understanding of DevOps principles
Experience working in an international and multicultural context with offshored teams
Excellent command of English (C2 level)

Job Responsibility

Implement and manage operational support services for large international clients
Construct and manage support processes and teams in a complex vendor and client landscape
Set up and negotiate managed service contracts and SLAs
Monitor and manage service accounts, reporting and performance metrics
Lead incident, problem, change and request management processes
Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
Liaise with clients daily to maintain service quality and satisfaction
Contribute to continuous improvement in operational excellence and delivery processes
Manage security and privacy processes for your accounts
Share knowledge with peers and contribute to the Technology Run craft circle

What we offer

24 working days of paid vacation
National holidays covered
Sick leave (up to 20/year)
Unpaid leave (up to 20/year)
Medical insurance
Multisport card OR Multikafeteria
Maternity & paternity leave support
Internal workshops & learning initiatives
Professional certifications reimbursement
Participation in professional local & global communities

Sales Platforms Service Manager-Senior Manager

We are seeking a Sales Platform Service Manager to ensure operational excellence...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in working with offshore teams and managing global support functions
Strong background in sales and customer support, with operational credibility
Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
Excellent decision-making and communication skills, with the ability to influence stakeholders
Minimum 3 years’ experience in the telecommunications industry
A degree in a quantitative subject or equivalent operational experience

Job Responsibility

Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
Conduct monthly service reviews, analyse performance, and track against agreed SLAs
Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
Own support process management, maintaining documentation and ensuring regular reviews
Oversee change request triage and allocate resources for monthly sprint testing

What we offer

Opportunity to work on global platforms impacting enterprise-level operations
Exposure to cross-functional collaboration and strategic decision-making
A dynamic environment that encourages innovation and continuous improvement

Senior Service Delivery Manager

Senior Service Delivery Manager position based in Mumbai, Maharashtra. This is a...

Location

India , Mumbai

Salary:

Not provided

Randstad

Expiration Date

August 20, 2026

Requirements

5 years of experience
Client relationship management
Contractor staff management
Service delivery management
Grievance redressal and statutory payments knowledge
P2P and invoice process knowledge
Support audits capability

Job Responsibility

Establish and maintain strong relationships with key P&G stakeholders - Purchases, HR, Sponsors
Effectively manage any escalations from clients or their sponsors on service delivery
Act as the primary liaison between the client and service provider employees
Front end any queries or concerns from the Vendor Partner employees associated with P&G
Track and maintain attendance records for all Vendor Partner employees
Approve, track and maintain records for all leaves of all Vendor Partner employees
Provide guidance, support, and training as needed to ensure team effectiveness
Lead the entire exercise on collecting service feedback provided by Vendor Partner employees and manage their annual service cost revisions
Ensure that services are delivered according to the agreed-upon standards and timelines
Monitor and evaluate service quality, making improvements as necessary

Senior Service Desk Manager

The Sr. Service Desk Manager will be responsible for the management of 24 x7 x 3...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Extensive Service Desk Management in a Managed Service environment working to ITIL methodology i.e. a pragmatic approach.
Excellent organizational skills with the ability to work calmly under pressure, multitask and prioritize.
Excellent interpersonal skills and the ability to work both independently and as part of a team.
Flexible and helpful attitude, in particular the ability to empathize with IT Service Desk customers and respond sensitively to their problems, requests and complaints.
Excellent written and verbal communication skills including the ability to explain technical information clearly.
Excellent people management skills.
The ability to lead and motivate a highly productive Service Desk team in a pressurised environment.
Experience transforming immature service desk functions, to maturity (processes & people).
Very strong stakeholder management and communication skills.
Experience driving all parts of service delivery to ensure overall high-quality customer experience.

Job Responsibility

Management of IT Leads/Manager/Operations and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs.
Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team
Responsible for the management of resources and shift schedules, ensuring they operate effectively factoring in holiday, unplanned absence, training, ticket volume peaks and troughs associated with seasonable ticket volumes.
Responsible for successfully setting up a technical training function within Managed Services to make sure that all our existing and future team members are trained up to the highest standards to deliver a high-quality service.
Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001
Using a pragmatic approach, further implement important elements of the ITIL framework.
Accountable for appraisals being conducted for all team members by your respective team leaders.
Maximize the effective use and productivity of resources across all desks by building a multi-skilled resource pool. Effective resources and task management are essential to guarantee support to our clients.
Train, coach and mentor your direct reports and other service desk members including the creation of career development plans.
Responsible for empowering your team members aligned to the agreed RACI.

Fulltime

Senior Service Provider Manager

As Senior Service Provider Manager (all genders), you will be responsible for op...

Location

Sweden , Stockholm

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

You possess a bachelor's degree (or equivalent) along with extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing.
You are business fluent in English and Swedish
German language skills would be an advantage.
You have a proven track record in project management and operational management.
You have extensive experience in contract management.
You have excellent communication skills and a proven ability to build strong and successful internal and external stakeholder relationships.
You demonstrate a high level of (data) analytical and reporting skills.

Job Responsibility

Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets.
Defining targets and measuring performance based on Service Level Agreements (SLAs). You will manage the reporting and reviewing processes and provide analysis of the data.
Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met.
Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs.
Monitoring the budgeting and invoicing processes, utilising your specialist knowledge of the operational processes and activities run by the 3PL.
Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network.
Supporting projects designed to improve the customer proposition as well as site efficiency.
Representing the site’s interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards.
Leading Zalando own employees on site.

What we offer

40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
30 days of vacation a year
Health and wellbeing options

Fulltime

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Senior Service Manager

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